Account Manager

We're looking for an Account Manager!

Are you a proactive problem-solver with a passion for technology? Join our dynamic IT team where you'll be the key to building strong client relationships! Drive success and satisfaction in a fast-paced environment, ensuring seamless project execution and client delight.

Join our team.

Let’s shape the future of global eCommerce together!

We will entrust you with:

• Managing customer relationships by acting as the primary contact, fostering communication, addressing concerns, and ensuring timely delivery of customer needs
• Driving revenue growth and retention by maximizing customer value, ensuring seamless renewals, and identifying cross-sell and upsell opportunities
• Resolving client issues by collaborating with internal teams to provide top-tier services 
• Developing account strategies by creating and implementing tailored plans with specific goals, strategies, and tactics for each client
• Monitoring account performance by tracking and analyzing sales metrics and KPIs, making necessary adjustments to achieve desired outcomes
• Gathering customer feedback and insights to inform product development
• Contributing in developing marketing strategies and customer support initiatives to facilitate the growth of the company

You are a perfect candidate if you have:

• Minimum of 2 years of experience in account management, customer success, or a related field, preferably within the IT industry
• Strong sales and negotiation skills
• Excellent verbal and written communication skills both in Latvian and English, with the ability to convey complex information clearly
• Solid understanding of web development concepts and processes, either from hands-on experience or as a project manager/sales representative in the field
• Strong organizational skills and the ability to manage multiple accounts and projects simultaneously

Not a must, but nice to have:

• Familiarity with digital marketing strategies and tools (e.g., SEO, PPC, analytics)
• Proficiency in CRM tools, Jira
• Multilingual capabilities to communicate with diverse client bases
• A background in design thinking or UX/UI concepts
• Experience in managing e-commerce platforms (Shopify, Magento, WooCommerce, etc.)

We offer you:

• Work with a team of industry experts and valuable experience
• All the tools you need for efficient and comfortable work, including powerful hardware
• Premium health insurance
• Company-sponsored sporting activity of your choice (up to 50 EUR monthly) and many other perks
• Additional paid sick leave days
• Additional paid leave days depending on seniority level
• Flexible hours, start of the working day up to 10am
• Possibility to work in hybrid mode 
• Company-sponsored training & certification
• Modernly equipped office environment 
• Possibly friendliest colleagues and best company events!