GSOC Manager, EMEA

Responsibilities
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About The Team
The Physical Security department is responsible for the overall security of the company's personnel, physical assets and facilities. Based on security risks, the team establishes and continuously improves security policies, procedures & standards, infrastructure, human and technical preventive measures, employee security awareness, alarm and incident response capabilities, etc., to safeguard the company's business operations worldwide.

Responsibilities:
- Lead Europe, Middle East and Africa Global Security Operations Centre (EMEA GSOC) operations by providing technical and operational oversight.
- Lead EMEA GSOC operations during incident and crisis response, coordinating with other parts of the Physical Security department.
- Review, develop and strengthen EMEA GSOC processes and procedures, and drive implementation.
- Develop, implement and maintain a Quality Assurance (QA) framework consisting of standard operating procedures (SOPs), training and drilling for the EMEA GSOC team.
- Stay up to date with industry developments, including relevant digital tools, and drive testing, procurement and training where required to enhance the EMEA GSOC's capability.
- Able to travel for work about 25% of the time, including to other regions.



Qualifications
Minimum Qualifications:
- At least 5 years of experience in corporate security, preferably in progressively senior positions.
- Experience working in a Security Operations Centre or similar environment.
- Experience working with relevant digital tools, e.g., X Pro (formerly TweetDeck), Everbridge VCC, Crisis24 TopoONE, Factal, Dataminr, etc.
- Excellent verbal and written ability with strong stakeholder management skills.
- Exceptional problem-solving skills and sound judgment when dealing with complex situations.
- Able to work well in a dynamic and fast-paced environment.

Preferred Qualifications:
- Experience with tactical intelligence monitoring and reporting, CCTV, access control and incident management.
- Experience in building and implementing SOPs, training and drilling frameworks for tactical intelligence analysts.
- Capability to develop and manage regional/global customer-focused security projects, including prioritizing tasks, setting and tracking key performance indicators (KPIs), planning, allocating resources, budgeting, executing, and overseeing progress.
- Excellent people management skills, with experience managing external vendors and outsourced workforce, including managing adherence to service level agreements (SLAs) in a multi-national environment.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.