Product Manager - Customer Experience Transformation

🚀 Join Pearson as a Product Manager - Customer Experience Transformation! 🚀

Location: Madrid (Flexible home & office-based, with regular attendance to the Madrid office)

Are you passionate about transforming customer experiences and driving innovation in the education sector? Pearson, a global leader in learning, is looking for a dynamic Product Manager to join our English Language Learning division.

About Us: At Pearson, we believe learning is a lifelong journey. In a world where AI and new skills are in high demand, we empower millions to achieve their dreams through education. Our products and services are trusted by learners, educators, and enterprises worldwide.

Your Role: As a Product Manager, you'll be at the forefront of building the learning management system of the future. You'll reduce friction in the user journey, make processes more intuitive, and manage system upgrades. Your work will directly impact our institutional and corporate learners globally.

Key Deliverables:

• Champion customer needs and lead transformation initiatives.
• Define and prioritize product features based on feedback and market research.
• Collaborate with cross-functional teams to deliver high-quality product releases.
• Manage platform improvements and upgrades.
• Communicate product vision and progress to stakeholders.
• Implement and champion agile methodologies.

What We’re Looking For:

• 7+ years of experience in product management, focusing on transformation programs and customer experience.
• Strong understanding of agile frameworks.
• Proven track record of managing and delivering complex projects.
• Excellent analytical, problem-solving, and communication skills.
• Experience in the education industry is a plus.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A collaborative and innovative work environment.
• The chance to make a meaningful impact on learners worldwide.

Join us in shaping the future of learning! Apply now and be part of a team that values creativity, teamwork, and making a difference.

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