Site Reliability Engineer

With 41 years of experience in the international market and 18 years in Romania, HN Services means:

Digital transformation and IT professionals;

Diversity of technical roles;

Wide IT market exposure in different domains of activity;

A dedicated internal training center for software development

💡 We, at HN Services Romania, are expanding our team in Bucharest, and we are looking for new, experienced professionals ready to deliver high-quality solutions. The goal is to ensure that the Software Development services provided to the business are stable, resilient and performant.

You do some of this daily:

• Approach operations challenges with a software engineering perspective, leveraging: Coding, Automation and Engineering principles.
• Collaborate with development teams and other stakeholders to identify potential risks.
• Once risks are identified, you will analyze and evaluate potential impact and likelihood of occurrence.
• Based on the risk assessment, you will implement various risk mitigation strategies to mitigate operational risks.
• Continuously monitor and review the effectiveness of their risk strategies.
• Study historical trends in terms of performance by using metrics like charts and graphs.
• Monitor the log files to manage infrastructures at scale.
• Minimizing the MTTR for reliable systems is necessary to reduce downtime. As an SRE, you can improve this metric by resolving the incidents quickly.

Responsibilities:

• Monitoring system performance, identifying bottlenecks, and executing pipeline optimization.
• Implementing comprehensive service metrics to track and report on system reliability, performance, and efficiency.
• Developing and maintaining CI/CD pipelines, enhancing the consistency and speed of software deployment.
• Automating routine tasks and creating tools to improve team efficiency and system robustness.
• Collaborating with development teams to integrate operational considerations into the software development life cycle.
• Managing incident response protocols, including on-call rotations for junior engineers and strategic planning for senior personnel.
• Conducting post-incident reviews to prevent recurrence and refine the system reliability framework.
• Contributing to disaster recovery plans and ensuring robust backup systems are in place.
• Partner with development teams to improve services through rigorous testing and release procedures.
• Participate in system design consulting, platform management, and capacity planning.
• Create sustainable systems and services through automation and uplifts.
• Balance feature development speed and reliability with well-defined service-level objectives.
• Working on-call shift to prevent incidents from ever happening.
• Running our infrastructure with Ansible, Terraform, GitLab CI/CD, and Kubernetes.

Must have skills:

• Experience in using: Linux, UNIX and Windows
• DB administration & maintenance: Oracle, Cassandra, PostgreSQL, AWS DB setups, Caching DB.
• Familiar with: GIT, Jira, Jenkins, Ansible
• Strong knowledge of DevOps and CI/CD pipeline (GitHub, Terraform)
• Knowledge of monitoring solutions: Grafana, Prometheus, Dynatrace
• 'Hands-on' AWS implementation experience across a broad range of AWS services.
• Must have AWS development experience (Containerization - Docker, Amazon EKS, Lambda, EC2, S3, Amazon DocumentDB, PostgreSQL)
• Experience with core AWS platform architecture, including areas such as: Organizations, Account Design, VPC, Subnet, segmentation strategies.
• Comfortable working with cloud-native infrastructure, such as AWS Lambda, Google App Engine, and Azure Cloud Services.
• Backup and Disaster Recovery approach and design
• Environment and application automation
• Proficiency in programming languages such as Python, Go, or Java
• Familiar with Encryption, Logging, and Privacy/Security Protocols (e.g., TLS 1.2, ELK stack)
• Good knowledge of REST/SOAP/JSON web service API implementation.

Formal requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Relevant industry certifications, such as through the Site Reliability Engineering (SRE) Foundation.
• Strong understanding of cloud-based applications and infrastructure, including AWS, Azure, or Google Cloud.
• Experience with IT operations best practices such as ITIL, COBIT, or DevOps.
• Experience with IT service management tools such as ServiceNow or Remedy.
• Familiarity with banking customer acquisition applications is preferred.