Application Support Analyst

Job Responsibilities

• Provide Level 1 & 2 application troubleshooting support and response.
• Log, escalate and follow through with issues, ensuring that issues are resolved.
• Review and improve incident responses.
• Periodic reviews and submission of the capacity needs of the business.
• Deploy new versions of the software.
• Generate reports on the operational workloads, review capacity needs of the business, support and/or drive disaster recovery response drills.

Requirements

• Diploma/Bachelor's Degree in Computer Science or other related discipline.
• At least 3 years of Technical/Application Support experience on various technology platforms.
• Responsible and proactive approach to resolving problems, and being able to have a structured approach to problem-solving.
• Knowledge in scripting such as SQL/Python/Bash or programming language such as Golang/Java is a plus.