Who are we ?

Commercial Bank, founded in 1975 and headquartered in Doha, plays a vital role in Qatar’s economic development through offering a range of personal, business, government, international and investment services.

At Commercial Bank of Qatar, we believe in empowering our employees, providing them with opportunities for growth and professional development.

By Joining us, you’ll be part of workplace culture that fosters innovation, supports work-life balance, and encourages you to reach your full potential.

Join us in shaping the future of banking!

Job Summary

We are looking for a Support Engineer who will be part of Core Banking systems Support team and should ensure safe, secure and reliable running of business applications as a key priority. The Applicant should possess relevant experience of 6 - 8 years in Banking Application support with sound analytical skills.

Key Accountabilities

• Providing 24 X 7 first and second level support for Banking Applications including Core Banking, Teller, Cards & Clearing systems.
• Coordinate with third level support or Application Vendor to troubleshoot and fix major issues
• Performing preventive maintenance activities on Core Banking Applications
• Identify Core Banking system customizations done through Equation user exits and in-house processes which develops based on RPGLE and CLLE programming languages
• Perform Equation parameter, System variable and configuration changes and in-house developed RPGLE/CLLE program changes
• In-depth troubleshoot on Core Banking system related issues and identify root cause by reviewing Program Dumps, IBM i/MIMIX journals , RPGLE/CLLE developments ect.
• Perform Bulk updates which developed based on Equation APIs and External journal Apply, perform Mock and Test EODs
• VISION Solutions MIMIX Enterprise HA system upgrades, perform BCP activities, New Data Group/object configurations and troubleshoot /resolve DB/Obj and Audit errors
• IBM BRMS Configuration changes; Add/Modify Control groups, Backup Policies and Media Policies and ensure proper tape recycling
• Perform configuration changes in Helpsystems Robot/SCHEDULE, ALERT, CONSOLE, REPLAY and REPORTS modules
• Plan and engage with IBM Power Server Migrations, Operating system, MQ, BRMS upgrades and PTF Apply
• Engage with Core Banking system Equation & Integrated Application Interface upgrades and New Module implementations
• Work independently and with the team to analyze issues/queries and understand new requirements to provide acceptable solution

Qualifications & Experiences

Required Qualifications:

Bachelor’s degree in computer science, Information Technology, or related field.

Required Experience

• 6+ years’ working experience and knowledge of IT services and system development.
• Banking knowledge with Finastra Fusion Banking Equation experience is must
• Understanding of Equation EOD process, CST, Parameters and System Variables
• Experience in Backup / Restore Equation Units and configure Test environments
• Strong Knowledge and Understanding of following areas/modules of Finastra Equation
• Account services operations, Database File Definition, Report Tailoring, Parameter Applications
• Retail Deposit and Lending, Commercial Lending, Profitability Analysis, Clean Payments
• Enhanced Security features, Collateral Recording Module, Flaxy Loan Repayment priority
• Strong Knowledge and Hand on experience in AS/400 (IBM i) Operations and administrations is must
• Good experience in Query/400; RPGLE/CLLE program development skills will be an added advantage
• Experience in VISION Solutions MIMIX Enterprise HA system, IBM BRMS and Helpsystems ROBOT modules
• Expert in functional release methodologies and best practices.
• Expert in QA metrics, defect metrics, and product quality trend analysis.