Project Manager role, is to plan, organize, direct, purchase, control and evaluate the food and beverage, housekeeping and engineering services of the palace to ensure expectations are being met or exceeded. The Project Manager works closely with all internal stakeholders to ensure there is continuous improvement in the product and services. The Project Manager acts as a bridge between management and internal stakeholders ensuring appropriate resources are available to the team in operation to provide excellent guest’s dining experience, food quality, courteous service, staff efficiency, cleanliness of all areas, adherence to accurate cleaning schedules, health and safety standards are all being followed as per the company’s set SOP standards.

Responsibilities

• Understands and strictly adheres to the rules & regulations of the company and the palace’s policy on Fire, Hygiene, Health and Safety.
• Organizing departmental meetings with department heads frequently to review the overall team’s performance in operations.
• Maintains open communication with head office management team to ensure the department is operating within the required parameters set by the company.
• Daily briefings along with direct reports to ensure operational staff are brought up to speed with any shortfalls in service standards.
• Ensure HOD’s are delivering / organizing staff trainings timely and providing support, coaching, guidance wherever required.
• Ensure team spirit and moral are positive when on shift. Lead by example, mentor and guide wherever applicable.
• Implement a strong performance management culture where staff performance is tracked and yearly appraisals are carried out in order to promote a healthy and transparent work atmosphere.
• Work closely with Hospitality Head / Housekeeping Department Manager / Eng. Department Manager and gather feedback in order to make continuous improvements in service and product wherever needed.
• Work closely with team to minimize waste wherever possible. Make sure stock inventory is being carried out diligently and daily, weekly and monthly reports are submitted and scrutinized timely.
• Conduct frequent inspections together with the Management team to ensure SOP’s are being followed in all areas of operations.
• Is familiar with the palace lay-out, room/villa types, location, decor, in room facilities and equipment.
• Need to ensure all OHS, Food Hygiene standards, certifications are being followed by the team in operations and in line with the local regulations.
• Work closely with Executive office to ensure section runs and operates within the allocated annual budget.
• Ensure all areas service SOP’s and manuals are updated. All updates must be reviewed to ensure compliance before implementation.
• Daily, fortnightly and monthly operational report needs to be shared with Executive office timely. Any urgent matters need to be brought to Executive office’s attention immediately.

Qualifications

• University degree / Master’s in Business Administration
• Minimum 3 – 5 years experience in a similar leadership / management role at 5-star hotels, restaurants or in similar hospitality fields, constructions, huge Projects in Qatar or within GCC.