Frontend Engineer, Support Group

Job Description

World-class customer service is one of the cornerstones of Wolt 💙 Over the years we have invested a lot in our in-house built support tooling. Why? Because we're convinced it's the secret sauce that ensures smiles on the faces of our customers and partners across all 30 countries that we operate in. We take huge pride in our customer operations’ quality, so on top of building delightful support experiences in our consumer app we also aim to uncover and tackle issues before our customers and partners even notice something might be wrong.

In a nutshell, the Support Productivity team is building world-class internal tools for our customer, merchant and courier support. Support is a big deal for us and we will do our best to keep our 25M+ registered customers, 200.000+ courier partners, and 100.000+ restaurant and retail partners happy. Support Productivity is a new team is playing a key role in this equation and it takes some real serious work from our dedicated support teams in each of the 30 countries to ensure the satisfaction of those customers and partners

We are building several admin applications on top of our inhouse chat application to provide a custom support platform that is scalable, reliable and efficient. Our tool supports several thousand concurrent users on top of our in-house chat application built to serve 20mil+ conversations each month.

So, if you're ready to roll up your sleeves and craft tools that match the same level of quality and passion we dedicate to creating our external solutions, you've found your tribe at Wolt! 💙

📍This role is based in one of our tech hubs in Tallinn!

Key Responsibilities:

• Develop responsive and user-friendly interfaces using modern frameworks such as React + TypeScript
• Collaborate with cross-functional teams to translate designs and requirements into functional features.
• Ensure performance, scalability, and accessibility of web applications across browsers and devices.
• Debug, test, and maintain codebases to ensure reliability and quality.
• Stay updated with frontend technologies and implement best practices.
  
  

Our humble expectations

• Frontend experience with focus on React.js and TypeScript,
• Testing experience is considered as a plus (unit testing - jest, react-testing-library),
• Experience in building scalable and efficient frontend applications
• Curiosity and willingness to learn
• Ability to communicate effectively with stakeholders
• Product thinking - you should not only do what’s being told, but participate in conversations, and challenge the proposed solutions
• Experience with backend is a benefit (NodeJs, Python, MongoDB).
  
  

Next Steps

Next steps:

The position will be filled as soon as we find the right person, so make sure to apply as soon as you realize you really, really want to join us!

The compensation will be a combination of monthly pay and DoorDash RSUs. The latter makes it exceptionally easy to be excited about our company growing and doing well, as you’ll own a piece of the pie.

About Wolt

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. Since launching 8 years ago, Wolt has expanded from a restaurant food delivery platform in the Nordics to a leading player in the delivery of everything across EMEA. Wolt works together with tens of thousands of restaurant and retail partners, as well as with over a hundred thousand courier partners across 23 countries and 250+ cities.

In November 2021, we announced that we’re joining forces with the US-based company DoorDash. The transaction closed in May 2022, and since then we have been one team with DoorDash. Our CEO, Miki Kuusi leads all of DoorDash’s international business in the 26 countries outside of the US.

Wolt not only offers great apps to customers and partners, but is also developing a broad range of technologies and solutions. Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of minutes, in the customer’s own language.

So, why work at Wolt?

At Wolt, We’re About Getting Things Done.

You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.

We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.

Our Commitment to Diversity, Equity & Inclusion

We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

Join us today to build Wolt together.