Senior Business Analyst, Performance Analytics

We are seeking a highly skilled and motivated Senior Business Analyst to join our dynamic and data-driven team. This role blends the responsibilities of commercial analysis, data-driven business development, and performance management, providing a unique opportunity to drive strategic decisions through insights and analytics. You will play a pivotal role in empowering the B2B organization with actionable insights, enabling smarter business operations and improving performance across the Nordics.

As a Senior Business Analyst, you will be responsible for developing automated, user-friendly reports, creating situational awareness, and ensuring seamless performance monitoring through data visualization and modeling. You will work closely with cross-functional teams, including Enterprise Management and analytical teams in other divisions, to implement harmonized KPIs, improve processes, and identify opportunities for further growth. Your expertise will directly contribute to shaping the next generation of customer services, driving continuous improvements, and influencing key business decisions.

The role will be part of a Nordic team of five people, and reports to Senior Manager, Business Development Enterprise Customers.

Responsibility areas:

• Lead the development of insights and analytics solutions that support informed, data-driven decision-making in the B2B organization and provide strategic recommendations.
• Manage the unit’s Power BI app and the underlying data model, ensuring data quality, accessibility and availability.
• Serve as a bridge between data management teams and business units, ensuring seamless integration of data pipelines and reporting models.
• Collaborate with various stakeholders to identify customer-centric opportunities, areas of improvement and share best practices.
• Provide training and support to end-users, fostering a culture of insight-driven decision-making.
• Drive innovation by exploring new technologies, methodologies, and machine learning techniques to enhance analytics capabilities.
  
  
  

What We Offer:

We offer you the opportunity to work in an international environment defined by expertise, high energy, and a strong drive to succeed. With a hybrid work model and flexible working hours, we support your work-life balance, and a holistic view on wellbeing is part of our culture. You get a unique position to make a real impact on how performance analytics drives customer success and business growth in an industry undergoing rapid change, driven by new technologies and evolving conditions.

Qualifications:

• Higher relevant education, preferably in technology or economics, with an emphasis on quantitative subjects.
• Work experience in relevant field, with proven track-record of creating business growth or improved collaboration through commercial analysis and visualization of data.
• Proficiency in Power BI, including advanced DAX, M-languages, data modeling, and report optimization.
• Strong expertise in SQL and experience with data warehouses or data lakes. Knowledge of other programming languages (e.g. Python) with experience in Databricks is preferred, but not required.
• Capabilities and experience working with machine learning and the application of AI is a plus, but not required.
• Excellent written and verbal communication skills in English; proficiency in a Nordic language is advantageous.
  
  
  

Personal Attributes:

To succeed in this position, you need strong analytical and problem-solving skills with a data-driven mindset that supports informed decision-making. The ideal candidate is commercially driven, highly energetic, and target-oriented, with a proactive and innovative approach to achieving goals. You need to be a good team player with strong interpersonal and communication skills, but also self-motivated, organized, and capable of managing multiple priorities effectively.

About Fortum Consumer Solutions

Consumer Solutions is respon­sible for the electricity and gas retail businesses in the Nordics, Poland, and Spain, including the customer service and invoicing businesses. Fortum is the largest electricity retail business in the Nordics, with approx­i­mately 2.4 million customers across different brands in Finland, Sweden, Norway, Poland, and Spain. The business provides electricity, as well as related value-added and digital services.

Interested?

Submit your application by 03.02.2025 at the latest. In this recruitment, we have ongoing selection, which means that we call for interviews on an ongoing basis. If you would like to hear more about the position, please contact Helle Fremo, through [email protected]

We are Fortum

Fortum is a Nordic energy company. Our purpose is to power a world where people, businesses and nature thrive together. We are one of the cleanest energy producers in Europe and our actions are guided by our ambitious environmental targets. We generate and deliver clean energy reliably and help industries to decarbonise their processes and grow. Our core operations in the Nordics comprise of efficient, CO2-free power generation as well as reliable supply of electricity and district heat to private and business customers. For our :5 000 employees, we commit to be a safe, and inspiring workplace. Fortum's share is listed on Nasdaq Helsinki. fortum.com