Consumer Outbound Sales Officer

ABOUT THE CLUB

As the pioneers of the AFL & AFLW, The Melbourne Football Club holds a special place in history. Our legacy dates back 165 years, when we wrote the rules of the game. We became the inaugural VFA/VFL/AFL Club and still carry the distinction of being the oldest professional sporting club in the world. Our vision of the future has been shaped by the foundations of our past. A foundation which created the Demon Spirit.

At Melbourne, we’re proud. Proud of our rich history, proud of our values, with Trust, Respect, Unity, and Excellence at our core. Proud of our people, who live these values each and every day. Proud of our passion, our colours and our spiritual home. We’re proud to belong.

ABOUT THE ROLE

An exciting opportunity has arisen for a Consumer Outbound Sales Officer to join our Membership Department. This role plays a crucial role in driving membership growth, fundraising success, and supporting the club’s mission to deliver exceptional experiences to our members and fans. Reporting to the Consumer Sale Executive, this casual position focuses on engaging with members and supporters to generate new memberships, upsell existing members, and raise funds for various club campaigns and initiatives.

This is a casual position, commencing in February of 2025.

KEY AREAS OF RESPONSIBILITY

Reporting directly to the Consumer Sale Executive, the key areas of responsibilities will include:

• Conduct outbound calls to drive membership sales and achieve fundraising outcomes.
• Effectively communicate with members and supporters about membership options, benefits, and fundraising campaigns.
• Build rapport with supporters to inspire contributions toward key club initiatives and programs.
• Deliver exceptional customer service by providing accurate and timely information.
• Collaborate with the Membership Sales team to achieve individual and team sales and fundraising targets.
• Accurately update and maintain member and donor contact details in the database.
• Assist in executing membership and fundraising campaigns.

THE IDEAL CANDIDATE

You have a positive and energetic attitude with a passion for engaging with people. Ideally, you will have experience in a customer service, sales or fundraising role previously, with a call center or outbound role being preferable. Strong verbal communication and persuasive skills are essential, along with the ability to thrive in a fast-paced environment and meet targets. We value team players who contribute to a positive and collaborative workplace culture. Flexibility to work evenings or weekends during peak periods is also required.

PERKS & BENEFITS

This position presents the opportunity to work in a unique environment at one of the world’s most iconic sporting stadiums, the Melbourne Cricket Ground.

Our people thrive within a club that is committed to a standard of excellence and supported by a culture of wellbeing and balance. As a Melbourne Football Club employee, you will have access to unique perks and benefits including:

• Access to a range of AFL/AFLW special and unique events that the whole family can enjoy.
• A fridge full of healthy and delicious snacks to enjoy and fresh fruit delivered weekly.
• Hybrid work environment with ‘Start Monday your Way’ with a 10am start to kick off the week, and Work From Home Wednesdays.
• Onsite gymnasium access.
• Ongoing commitment to your personal and professional development.

HOW TO APPLY

If this sounds like the right opportunity for you, please submit a cover letter and CV outlining your suitability for the role.

Applications close on Monday, 27th January 2025. Please note that interviews may commence prior to closure date.

The Melbourne Football Club is an equal opportunity employer and encourages applications from suitably qualified and diverse candidates. If you believe that you have the passion, dedication, and potential to contribute to our organisation but may not meet all the specified selection criteria, we still encourage you to get in touch with us. We recognise that talent comes in many forms and that unique skills and experiences can be valuable assets to our club.

Please note that due to the overwhelming number of applications received by the Club, we are unable to reply to every application. Only those applicants selected for an interview will be contacted.

Our Commitment to Safeguarding Children & Young People

Melbourne Football Club is committed to and takes seriously its responsibility to provide an environment for children and young people that is caring, nurturing and safe. We expect representatives of the Club, regardless of their role or level of responsibility, to act to safeguard children and young people, and support such an environment.

This role will be subject to relevant pre-employment checks, including a National Police Check and a Victorian Working with Children Check.