Android and Office Automation Support Specialist

Android and Office Automation Support Specialist

We are looking for a versatile Android and Office Automation Support Specialist to join our team. In this hybrid role, you will provide advanced Android support for privately-owned devices while also managing office automation tasks, including Windows 10 and Apple iOS system administration.

Your key focus will be on ensuring the stability, security, and functionality of mobile devices, PCs, and Macs within the organization, while contributing to both technical troubleshooting and system improvements.

Key Responsibilities:

• Provide expert support for Android applications and devices, troubleshooting issues and ensuring functionality across various UIs.
• Install, configure, and maintain hardware and software for PCs, Macs, and mobile devices (Android and iOS).
• Administer and manage the local IT environment, including mobile and desktop devices, ensuring seamless operations.
• Document operational support procedures and contribute technical content to the knowledge base.
• Handle security administration and monitoring in adherence to organizational security policies, including anti-virus protection.
• Perform software asset management and license management for all devices.
• Collaborate with cross-functional teams to support app integration and workplace automation solutions.
• Manage data security, user access, and system availability for Android devices, Windows PCs, and Apple products.

Qualifications:

• Minimum of 3 years of experience in Android support and system administration.
• Strong knowledge of the Android ecosystem and experience with Android SDK, UI, and app maintenance.
• Expertise in Office Automation (Windows 10, Mac OS, MS Office) and experience in mobile computing.
• Knowledge of automation with PowerShell and proficiency in Microsoft SCCM and Active Directory.
• Familiarity with Microsoft Azure, Office 365, Intune, and ITIL V4 Foundation certification is an asset.
• Strong problem-solving skills and experience with network security systems, data backup, and intrusion detection.
• Fluent in English and French.
• Ability to work autonomously and collaborate effectively across teams.

This role combines Android specialization with office system administration, offering a dynamic opportunity for someone skilled in both areas to drive innovation and provide comprehensive IT support.