Engineer

JPC - 4229 - Engineer

Location: Dubai

Qualification: Bachelors Degree

Language Proficiency: Arabic/English

An Emiratisation Initiative

Job Details

Fresh Engineering graduates Technical Skills: Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, and VPNs. Familiarity with network devices such as routers, switches, and firewalls. Monitoring Tools: Experience with network monitoring tools (e.g., SolarWinds, Nagios, Zabbix) and incident management systems (e.g., ServiceNow, Jira). Monitoring and Incident Detection: Continuously monitor network, systems, and applications using various monitoring tools. Respond to alerts and incidents as they arise, ensuring quick detection and resolution of issues. Escalate issues to L2 or L3 engineers as necessary, following established protocols. Initial Troubleshooting: Perform basic troubleshooting on network and system issues, including connectivity problems, hardware failures, and application errors. Use remote tools to access and troubleshoot network devices, servers, and workstations. Document all incidents, troubleshooting steps, and resolutions in the incident management system. Incident Management: Categorize and prioritize incidents based on severity and impact. Ensure timely communication with affected stakeholders and provide updates until the issue is resolved. Follow up on escalated issues to ensure they are being addressed promptly by higher-level support teams. Network and System Maintenance: Assist in routine network and system maintenance tasks, including applying patches, updates, and configuration changes. Support in performing health checks on network devices, servers, and critical applications to ensure optimal performance