Head of IT Support & Helpdesk Services

We are all in the middle of a huge energy transition, living in a world where we have to reconsider, rethink and redo. Working with district heating, industrial solutions and geoenergy puts us in the driver’s seat. To meet the challenges we are facing, we partner up with our customers, municipalities and suppliers. Being stronger, faster and sharper together, we deliver and develop reliable, sustainable, efficient and competitive solutions for societies, today and over time.

We are looking for a HEAD OF IT SUPPORT & HELPDESK SERVICES to join our IT team

The purpose of your work is

• Manage daily operations of IT support and helpdesk teams to ensure high-quality user support
• Develop and implement policies and processes for incident and service requests
• Monitor performance to ensure service levels are met or exceeded
• Lead initiatives to improve service delivery and user satisfaction
• Collaborate with internal IT teams, infrastructure colleagues, cybersecurity specialists, and external vendors to ensure seamless service transitions and continuous improvements.
  
  

To succeed in this role

• Relevant higher education in IT, computer science, or a related field
• Minimum 5 years (or at least 3 years) of work experience in a similar role
• Experience in leading teams within a service desk or technical support environment
• Fluent in English and Estonian, both spoken and written
• Process-oriented mindset, excellent communication skills, and ability to collaborate across teams
• Knowledge of LEAN principles is an advantage.
  
  

You will be part of

an international fast-growing company where you are challenged with interesting and diverse tasks and development projects. You are creating a real business value, working actively together, and learning from professional colleagues in all countries we operate. You will find a development-oriented and supportive work culture, a great work environment, and clear targets. We offer you a diverse package of employee benefits and you are very welcome to our great teambuilding events!

In Addition, You’ll Find In This Role

• Impactful Work: A chance to truly make a difference by improving customer satisfaction and enhancing support processes.
• Leadership Opportunities: The ability to lead and develop a talented and global team.
• Collaborative Environment: Close cooperation with various departments to tackle complex challenges together.
  
  

At Adven you get to work with the best teams and people. We are passionate about continuous improvement and together we deliver outstanding results with great drive and energy. Inclusive and diverse teams enable us to capture the diversity of perspectives when solving the challenges we face. When we grow, you grow and develop with us.

To apply

Send your CV by 05.02.2025 via cv.ee job portal or by email: [email protected]. For additional questions, you can contact our recruitment project partner Helena Alas at +372 59007404

At Adven we find diversity and inclusion important, and we value the benefits brought to our company when aiming for equality in gender, ethnic background, and cultural diversity.

Adven Group is a new energy company with 580 coworkers and 50 years of experience. The company operates over 350 energy sites providing heating and cooling for municipalities, households, businesses, and complex energy solutions and services for industries and real estates in the Nordic and Baltic countries.

www.adven.com