Senior Program Manager

JOB SUMMARY

The Information Technology Program manager will have a demonstrated track record of successfully Leading and Driving a broad array of strategies and Project implementations. This position is responsible for ensuring that appropriate project plans are developed, scope and deliverables defined, resources secured and expectations are set and that system implementation is conducted with minimal impacts to end-users and all required support activities have been accomplished. Primarily this role will demonstrate excellence in strategic thinking and Leadership and able to influence with authority.

PRIMARY JOB DUTIES AND RESPONSIBILITIES

The Senior Program manager will encompass 5 key pillars to align to the strategy of the IT PMO:

Strategic/Vision: Responsible for the IT Strategic Vision – working with the CIO & Senior IT Leadership to develop & formalize

Governance/Process Champions: Responsible for internal/external processes & governance (developing/implementing/chairing)

Enterprise collaboration: Bridging gaps and fostering a culture of collaborative working through relationship building

Service Performance Management: Monitoring and measuring across of the IT Organization and providing solutions

Leadership:

Ability to build good frameworks and models for prioritization, planning and execution.

Proven ability to collaborate across teams and across levels of management.

Active Engagement champion within the IT PMO team and also throughout the organization

Leads and owns key strategic initiatives, delivering value across the IT Organization

Assists with the development, implementation, communication and promotion of strategic tactical plans

Develops recommendations and content for project presentations/reports to CCAD Senior Executives

Provides mentorship to the IT organization

Participates in programs relating to performance evaluations and career development planning

Raises IT PMO visibility through involvement in local industry organizations

Management:

Ability to lead and manage multiple large-scale programs

Responsible for line management of IT PMO Analysts

Continually seeks and capitalizes upon opportunities to increase customer satisfaction and deepen client relationships

Galvanizes business oppurtunities leading them into business transformation initiatives.

Complies with, enforces and develops standard policies and procedures

Provides accurate, timely information to the PMO Director related to Program status

Monitors resource utilization through demand management

Establishes and monitors department quality objectives, milestones and benchmarks

Central contact for best practice (e.g. Project Management methodology, Policies & Procedures etc)

QUALIFICATION & EXPERIENCE REQUIREMENTS

Education

Bachelor’s degree in Business Administration, Management, Management Information Systems, or other related degree, is required

Experience

• Minimum of 10 years of project management experience is required
• Minimum of 5 years of IT Domain experience across Technology, Business and Clinical applications specific

• Demonstrated knowledge and/or experience of implementing Healthcare Technology/applications projects in complex environments
• Demonstrated ability and experience of managing a project team(s)
• Experience with managing resources, conflict resolution, problem solving, understanding of budgets and other related project management techniques
• Health care industry experience is preferred

Certification and Licensure

Project management certification (PMI or equivalent) is required

Job Specific Skills and Abilities

• Strategic thinking and ability to think ‘outside the box’
• Strong understanding of project management methodologies, tools and best practices
• Strong written and verbal skills with demonstrated ability to present articulate compelling proposals to a non-technical audience
• Strong interpersonal skills with the ability to collaborate well with others and reconcile differences among resources/departments
• Ability to communicate in English is required
• Ability to communicate in Arabic is preferred
• Proficiency with Microsoft Office suite