Product Manager

Job Description

Toast is recruiting on behalf of this company, which is redefining food packaging through its zero-waste solutions. They are seeking a Product Manager to ensure the seamless delivery of innovative products and promote exceptional customer experiences. This role is pivotal in advancing their mission of eliminating single-use plastic waste through Reusables-as-a-Service.

The ideal candidate will lead the end-to-end development of software and hardware products, driving collaboration across technical teams, stakeholders, and clients. With a passion for sustainability and a talent for managing complex operations, the Product Manager will be instrumental in scaling reusable packaging solutions on university campuses, hospitals, and beyond.

Key Responsibilities

Product Development & Delivery

• Interface with product, engineering, and stakeholders to prioritize tasks effectively.
• Implement and maintain agile development practices, including sprint planning and daily syncs.
• Write detailed product specifications, user stories, and technical documentation.
• Collaborate with founders to define the product lifecycle from ideation to launch.
  
  

Client & Team Coordination

• Act as a primary touchpoint for clients during onboarding and post-launch.
• Coordinate across Customer Success and Technology teams to scope integrations and configure products for new customers.
• Resolve bottlenecks, mitigate risks, and ensure timely delivery of projects.
  
  

Process Development

• Develop and refine processes for incident tracking, product delivery, and quality assurance.
• Establish and monitor KPIs to measure the success of products and processes.
  
  

Technical Oversight

• Understand the architecture, APIs, and technical dependencies of the product suite.
• Balance prioritization between customer-facing features, technical improvements, and infrastructure needs.
• Conduct QA for software, hardware, and overall service offerings.
  
  

Strategic Contribution

• Provide insights on product strategy and inform business development efforts.
• Participate in client kick-off meetings, roadmap discussions, and retrospective analyses.
  
  

Requirements

• 3-5 years of experience in product management or a related role.
• Proven ability to think critically and make decisions under pressure.
• Excellent verbal and written communication skills.
• Based in Vancouver, BC.
• Technical expertise in software and hardware development.
• Familiarity with UX/UI design tools (e.g., Figma).
• Ability to write and review code.
• Background in engineering or a related field.
• PMP certification or equivalent experience.
  
  

Benefits

• Equity
• Health, Dental, Vision
• Opportunity to contribute to a mission-driven company tackling plastic waste at scale.
• A collaborative and diverse team environment where innovative ideas are valued.
• Professional development opportunities, including exposure to software, hardware, and sustainability domains.
• A chance to work with a company that prioritizes the planet, people, and profit in that order.