WAN Lead

Our client, a leading global multinational information technology services and consulting company, is recruiting a WAN Lead to join their business in Germany.

Position Title:

WAN Lead

Position Type:

Permanent

Start Date:

ASAP

Location:

Mannheim, Germany

Contact:

Bojan | +49 89 23 88 98 671

Responsibilities

• Responsible for design, implementation and configuration of the WAN network including technology Cisco SDWAN, Meraki and Equinix fabric.
• Collaborate with Level 2/3 engineers to resolve escalated incidents and propose design or configuration enhancements.
• Drive technology upgrades and patching plans to ensure a secure and optimized network environment.

Incident, Change , Problem and Service Management:

• Ensure all incidents, service requests, and changes are resolved within SLA timelines.
• Act as the Key SPOC for escalations during the shift, providing timely updates and ensuring stakeholder satisfaction.
• Drive root cause analysis (RCA) and implement corrective actions to enhance service quality and minimize disruptions.

Optimization of Operations:

• Analyze operational workflows to identify areas of improvement and implement process optimization.
• Leverage automation tools and scripting (e.g., Python, PowerShell) to reduce manual tasks and improve efficiency.
• Use advanced analytics to monitor trends and proactively resolve network performance bottlenecks.

Reporting and Documentation:

• Generate advanced performance reports, highlighting key trends, recurring issues, and areas requiring attention.
• Produce & Maintain up-to-date documentation, including SOPs, knowledge base, and escalation matrices.

Act as the Key SPOC during the projects for:

• Internal Teams: Coordinate with engineering, architecture, and leadership teams.
• External Stakeholders: Communicate with customers and vendors to ensure timely updates and issue resolution.
• Represent the team in problem-solving discussions, optimization initiatives, and technology roadmap meetings.
• Escalate unresolved or critical issues with actionable insights to higher management.

Key Skills:

• Analytical Skills
• Communication Skills
• Problem Solving skills.
• Knowledge on complex network issues involving LAN/WAN, SD-WAN, and multi-vendor technologies.
• Functional knowledge about network operations and Good Understanding of network issues, including LAN/WAN, routing, and switching protocols (e.g., OSPF, BGP, MPLS).
• Proficiency in using network monitoring and ticketing tools (e.g., ServiceNow, Remedy, SolarWinds).
• Knowledge of firewalls, wireless technologies, and load balancers is a plus.