WAN Lead

WAN Lead

Mannheim, Germany

Permanent

· Responsible for Design, Implement and configure the WAN network includes technology Cisco SDWAN, Meraki and Equinix fabric.

· Knowledge on complex network issues involving LAN/WAN, SD-WAN, and multi-vendor technologies.

· Collaborate with Level 2/3 engineers to resolve escalated incidents and propose design or configuration enhancements.

· Drive technology upgrades and patching plans to ensure a secure and optimized network environment.

· Incident, Change , Problem and Service Management:

· Ensure all incidents, service requests, and changes are resolved within SLA timelines.

· Act as the Key SPOC for escalations during the shift, providing timely updates and ensuring stakeholder satisfaction.

· Drive root cause analysis (RCA) and implement corrective actions to enhance service quality and minimize disruptions.

· Optimization of Operations:

· Analyze operational workflows to identify areas of improvement and implement process optimization.

· Leverage automation tools and scripting (e.g., Python, PowerShell) to reduce manual tasks and improve efficiency.

· Use advanced analytics to monitor trends and proactively resolve network performance bottlenecks.

· Reporting and Documentation:

· Generate advanced performance reports, highlighting key trends, recurring issues, and areas requiring attention.

· Produce & Maintain up-to-date documentation, including SOPs, knowledge base, and escalation matrices.

· Act as the Key SPOC during the projects for:

· Internal Teams: Coordinate with engineering, architecture, and leadership teams.

· External Stakeholders: Communicate with customers and vendors to ensure timely updates and issue resolution.

· Represent the team in problem-solving discussions, optimization initiatives, and technology roadmap meetings.

· Escalate unresolved or critical issues with actionable insights to higher management.

· Key Skills:

· Analytical Skills

· Communication Skills

· Problem Solving skills.

· Functional knowledge about network operations and Good Understanding of network issues, including LAN/WAN, routing, and switching protocols (e.g., OSPF, BGP, MPLS).

· Proficiency in using network monitoring and ticketing tools (e.g., ServiceNow, Remedy, SolarWinds).

· Knowledge of SD-WAN, firewalls, wireless technologies, and load balancers is a plus.