VIP Account Manager

Our VIP department is growing, and we are looking for new talent to join us on our journey!

Working at our company means working at a young, international, and fast-paced iGaming and technology company that offers an ideal workplace for those who want to have a real impact on the growth of an organization and are craving responsibilities. It also means having lots of fun!

You'll be an essential member of the VIP Team, providing an unbeatable experience for our VIP clients. You will provide a service that exceeds our customer expectations, taking ownership and ensuring queries and issues are resolved on the first contact. You'll be working in a fast-paced environment which is constantly evolving and innovating, putting our customers at the heart of everything we do.

✍️ Your daily tasks will be

• Building long-term customer relationships to increase engagement and gain the loyalty and trust of VIP players;
• Taking ownership of the assigned portfolio and managing players proactively;
• Delivering outstanding service to VIP players through chat and telephone calls, ensuring their needs are met promptly and effectively, while maintaining a high level of professionalism and personalisation.
• Acting upon opportunities that drive retention, growth, and reactivation, monitoring new potential VIPs, increase product and brand knowledge;
• Carrying out daily reviews of biggest winnings and losses, take advantage of most recent player betting behaviours;
• Identifying and providing data-driven solutions and applying the best industry practices in solving queries and taking full ownership of escalated customer issues;
• Analysing the performance of your portfolio, key KPIs;
• Applying the best practice in relation to hosting and attending events which will require frequent travelling.
  
  

✔️ What we expect from you

• At least 3+ years experience within the gambling industry;
• Very good English language skills both written and verbal. Any other additional language is a plus;
• Understanding of cryptocurrencies, sports betting, and casino games;
• Excellent writing and communication skills with an eye on detail;
• Commitment to delivering the absolute best VIP experience;
• Proactive and positive mindset, ability to handle stressful situations and challenging conversations with the customers;
• Ability to multitask and prioritise the daily workload;
• Project management skills.
  
  

What will you find at Yolo Group?

Benefits That Support Your Growth, Well-being, And Work-life Balance

• Generous Learning & Development Package: Personalized development plans, trainings, and company-wide knowledge sharing sessions.
• Opportunity to Invest: Become a part of the Group’s venture fund, Slice of Yolo, and invest in our future.
• Well-Being Focus: Monthly sports allowance, three wellness days per year, generous sick leave, mental health support through Siffi, and private health insurance.
• Celebrating Together : Birthday day off, additional paid vacation days for personal life milestones (like your child's first school day, marriage, and more).
• Recognition for Milestones: Enjoy tenure-driven benefits to celebrate your personal and professional journey with us.
• Comfortable Work Environment: Cozy offices, an abundance of fresh fruit , snacks, drinks, and a positive atmosphere.
• Unforgettable Events : Attend legendary events and network with colleagues across the entire Group.
• Temporary Remote Working Options : Enjoy flexibility with opportunities to work remotely.
• Free Parking
  
  

If you feel excited, but would like to hear more, don't hesitate to apply, and we will sort everything out as we go!

Yolo Group brings next-level innovation to the worlds of gaming, fintech, blockchain, and more. Serving millions of users worldwide, the Yolo Group is committed to putting the customer at the center of the universe via a wide range of fun, fast and fair products and services. Powered by a team of 900+ Yoloers from 60+ different nationalities around the world, the Yolo's disruptive DNA is matched only by a desire to take everything we work on "to the moon".