Technical Business Analyst

About Us

Shuffle Up is a forward-thinking online gaming B2C and B2B company delivering

transformational solutions and exceptional user experiences. We pride ourselves on agility,

collaboration, and a commitment to delivery. We are seeking a Technical Business Analyst to

join our team and bridge the gap between business requirements and technical execution.

Role Summary

In this critical role, you will collaborate closely with the Product Manager and cross-functional

teams to define, analyse, and document the technical requirements that will shape the future

of our gaming platform. You will be driving feature development with a strong focus on

platform architecture and system integrations, ensuring long-term scalability and

maintainability.

Key Responsibilities

Technical Analysis & Requirements Gathering:

● Work with business stakeholders to understand and translate business

requirements into clear and actionable technical specifications.

● Analyze existing platform architecture and integrations to ensure new features

and enhancements are feasible and align with technical standards.

● Conduct in-depth analysis of customer needs, competitor offerings, and

emerging industry trends to help shape the product roadmap.

Technical Writing & Documentation:

● Produce high-quality technical documentation, including user stories, use cases,

system designs, and integration specifications.

● Maintain clear and concise records of technical requirements, decisions, and

processes for both internal teams and external partners.

● Ensure that all documentation is up-to-date and accessible to key stakeholders,

including developers, QA engineers, and the product team.

Feature Development & Collaboration:

● Collaborate with product management, engineering, and other departments to

ensure the successful execution of new features and platform updates.

● Drive the feature development process from a business perspective, ensuring

technical feasibility and alignment with the platform’s architecture.

● Participate in backlog grooming, and product release planning.

Integration Management:

● Work closely with technical teams to analyze, design, and implement

integrations with third-party systems, ensuring they are seamless and scalable.

● Provide technical oversight and guidance on integrations, ensuring all systems

work together efficiently and effectively.

Quality Assurance & Testing:

● Help define acceptance criteria and ensure that all features meet business

requirements and technical specifications.

● Collaborate with QA engineers to define test cases and validate the end-to-end

functionality of new features and integrations.

Continuous Improvement:

● Stay current with industry best practices, emerging technologies, and trends in

eCommerce platforms and SaaS solutions.

● Contribute to the ongoing refinement of internal processes and development

workflows to improve product quality and delivery efficiency.

Qualifications

Experience & Background:

● 3+ years of experience in a technical business analyst or technical product

management role in eCommerce, SaaS, or technology platforms.

● Experience in the iGaming industry is an advantage.

● Strong understanding of platform architecture, APIs, and system integrations in a

cloud-based environment.

● Experience working with cross-functional teams including product managers,

engineers, and designers.

Technical Skills:

● Strong technical writing skills with the ability to translate complex concepts into

clear, understandable documentation.

● Proficiency in Jira and Confluence.

● Familiarity with RESTful APIs, microservices architecture, and cloud technologies

(AWS, Azure, Google Cloud) is a plus.

● Solid understanding of eCommerce platforms, data flows, and integration

patterns.

Soft Skills:

● Excellent communication and interpersonal skills, with the ability to work

effectively with both technical and non-technical teams.

● Strong analytical mindset and problem-solving abilities.

● Ability to prioritize tasks and manage multiple projects in a fast-paced, dynamic

environment.

● Detail-oriented with a passion for delivering high-quality, well-documented work.