Customer Service Manager (CSM)

NEVERHACK Estonia is a leading managed security service provider (MSSP), offering a comprehensive range of services, such as security event monitoring, incident response, and vulnerability management. Together with NEVERHACK Group, we are becoming the biggest protector in Europe. With over 100 customers, ranging from governmental agencies to start-ups to multinational corporations, our team delivers security in our turbulent times.

And at the core of our offering is the Security Operations Centre, which is growing and looking for a Customer Service Manager (CSM) who is the technical support for sales and is responsible for well-being of SOC clients. 

Your primary responsibilities will be: 

• Client's needs mapping and supporting sales; 
• Coordinating the onboarding process of new SOC customers, incl. organizing and conducting workshops, coordination of log sources onboarding, customer guidance; 
• Client communication and well-being, incl. problem solving, customer notification, reporting, etc; 
• Coordinating different SOC's projects as a project manager; 
• Pre-sales activities related to the Security Operations Centre, incl. technical presentation, conducting of demos, Proof-of-Value and technical questions.

Requirements for candidate: 

• BA or work experience in information security, information technology or other related field; 
• Knowledge of cyber security principles; 
• IT project management skills; 
• Time management and problem solving skills; 
• Very good knowledge of Estonian and English. 

Nice to have skills include: 

• Experience with Vulnerability management; 
• Experience with Threat Intelligence. 

What We Offer

• Collaborative, customer-focused environment
• Opportunities for high-impact projects and professional growth
• 5 additional paid vacation days after the first year of employment
• Sports compensation (€100/quarter) or health insurance - you choose, and you can switch once a year.
• 100% compensation for the first day of sick leave.
• Free parking at the Tallinn office.
• Team events (summer days, Christmas party, etc.).
• Possibility to work from home.
• Compensation for training expenses according to a pre-agreed budget.
• One paid study day per month to acquire new knowledge, in agreement with your supervisor.
• Family support for special occasions and moments that matter
• Recruitment referral bonus of €500.

Are you ready to join the best cybersecurity team in Northern Europe? Apply now!