Dubai Taxi Company (DTC) is the leading transportation provider in the UAE, offering exceptional services and innovative solutions to meet the growing demands of a fast-paced city. As a key player in Dubai's public transportation network, DTC ensures safe, reliable, and efficient mobility for both residents and visitors.

We take pride in our diverse fleet, cutting-edge technology, and commitment to sustainability. From eco-friendly taxis to advanced booking systems, DTC continues to evolve, delivering enhanced customer experiences.

At DTC, we not only focus on providing transportation solutions but also prioritize innovation, quality service, and customer satisfaction. As part of our mission, we’re dedicated to promoting a safer and smarter way to move around Dubai, supporting the vision of becoming a global leader in smart mobility.

Job Overview:

We are looking for a Junior Network Engineer to develop and maintain functional and secure networks. The ideal candidate will mentor a team of engineers and troubleshoot complex network issues. This critical role requires an experienced professional in managing the company's technical infrastructure, ensuring the delivery of high-quality and reliable IT services that support business operations and growth.

Key Responsibilities:

• Provide support for network solutions involving Cisco, Palo alto, F5, Juniper, TrendMicro and other relevant technologies.
• Level 1&2 resolution of escalated technical issues, ensuring timely and accurate solutions. Coordinate with other IT departments and stakeholders to align technical support with broader organizational goals.
• Prioritize tasks, ensuring they are delivered on time and within budget.
• Implement technical standards, procedures, and best practices to improve service quality and efficiency.
• Monitor and report on the performance of technical support services, identifying areas for improvement and implementing changes as necessary.
• Stay up to date with emerging technologies and industry trends to ensure the technical team is well-equipped to meet future challenges.
• Deliver services and support within SLA and customer satisfaction targets

Education: Bachelor's degree in Computer Science or related field with at least 2 years of related experience.

Certifications: Server+, Security+, Network+. With CCNA preferred.

Other qualifications:

• Expert knowledge of computer systems, hardware, and software.
• Fluent in English, with excellent written and verbal communication skills. Knowledge in Arabic, both written and verbal is preferred.