System Engineer

Key Accountabilities:

We are looking for a Systems Engineer who will be responsible for maintaining and administering our company's and client computer networks. Your primary duties will include maintenance of computer networks, hardware, software, and other related systems, performing disaster recovery operations, protecting data, software, and hardware from attacks, and replacing faulty network hardware

components when necessary. You will also be working closely with the users of our network in order to identify potential issues and fix existing problems. To be a successful candidate, you will need to have a strong understanding of server and network infrastructure and hardware.

Responsibilities

Strong understanding and hands-on experience in End-User computing deployment, management, and support. Strong technical knowledge of Windows, Linux and Apple systems and mobile devices such as tablets and smartphones.
A strong understanding of Windows and Linux Server, Azure, M365, Outlook, SharePoint, Teams and be able to analyze and troubleshoot complex problems.
Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations.
An in depth understanding of Active Directory Infrastructure, DNS, DHCP, IAS, Clustering services, Windows and Linux Security, deployment services, IIS, .NET, RDS and other Microsoft infrastructure services.
Strong understanding in implementing server and network hardware/software technologies.
Strong understanding of implementing and configuring Fortinet, Palo Alto, and/or Meraki Firewalls, Switches and Access Points.
Provide escalated support services for virtualization technologies: VMware vSphere / ESXi, Hyper-V and Citrix.
Microsoft Exchange troubleshooting, administration and implementation experience.
Escalated support and ongoing management of SAN storage technology
Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
Remote access solution support: VPN, Terminal Services
Act as escalation point in troubleshooting and resolving Backup and DR technology such as Veeam Backup and Replication.
Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets.
Administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review.
Knowledge of CRM/ITSM tools (e.g. Service Now).
Document maintenance for all computer systems infrastructure.
Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages.
IT related project execution support as needed
Be on-call rotation

Requirements:

Knowledge, Skills, and/or Abilities:

Minimum 5+ Years of Professional experience in Azure & Office 365 Backend Administration, Microsoft Exchange products (not just provisioning accounts).
Must have extensive experience with Microsoft Azure, Office 365 products, ADFS, WAP Server and Azure Active Directory Connect (On Premises to Azure Active Directory).
Extensive knowledge of Microsoft Windows and Linux Servers and services
Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, Fortinet NSE, Cisco CCNA, or VMware VCP, RHCSA, CISSP.
Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
Diagnosis skills of technical issues
Ability to multi-task and adapt to changes quickly
Improve customer service, perception, and satisfaction
Ability to work in a team and communicate effectively
Self-motivated with the ability to work in a fast moving environment
Minimum of 8 years of equivalent experience in the IT industry displaying progressive responsibility and achievement in a large scale environment.

Hands on technical knowledge and experience with:

Endpoint Manager (M365, AD, OneDrive, SCCM, Intune, Autopilot).
Installing and configuring Servers, Storage, Network Switches and firewalls.
Collaboration (M365, SharePoint, Teams, Yammer).
Mobile Device Management (Intune, Jamf, etc).
Desktop Virtualization (MS WVD, Citrix, VMware Workstation and VMware Fusion).
Messaging / MS Exchange / Email Management.

System Engineer

Key Skills

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