Service Delivery/Project Manager

Are you already experienced in the world of security and would you like to

further increase your responsibilities and grow your career? At NVISO you have

the opportunity and we look forward to getting to know you!

Tasks

As a Service Delivery Manager, you will be responsible for overseeing the

delivery of Managed Detection and Response services to our clients. You will

work closely with our security operations team to ensure that our clients receive

the highest level of service and support. You will be responsible for ensuring that

our services are delivered in a timely and efficient manner, and that our clients'

needs are met or exceeded.

As part of your role, you will also be responsible to oversee the onboarding of

new clients into the service, making sure they are timely and effectively guided

through the different steps of such a project involving the different teams within

NVISO and at the Client.

As a Service Deliver Manager you will :

• Oversee the delivery of Managed Detection and Response services to
  
  
  

our clients

• Work closely with the security operations team to ensure that service level agreements (SLAs) are met
• Ensure that service delivery processes are documented and followed
• Monitor service delivery performance and identify areas for
  
  
  

improvement

• Work with the sales team to ensure that service delivery is aligned with
  
  
  

client needs

• Develop and maintain relationships with clients, ensuring that their
  
  
  

needs are met or exceeded

• Provide regular reporting on service delivery performance to senior
  
  
  

management

Provide project management follow-up during the onboarding of new

clients in collaboration with the different teams at the Client and NVISO.

You will be trained on the job in:

Concepts

• Security Operations
• Project management principles
  
  
  

Requirements

• Requirements
• Bachelor's degree in Computer Science, Information Systems, or related
  
  
  

field

• 2-3 years of experience in service delivery management, preferably in a
  
  
  

Managed Detection and Response environment

• Strong understanding of security operations and incident response
• Excellent communication and interpersonal skills
• Excellent German and English communication skills, both verbal and written;
• Strong project management skills, with the ability to manage multiple
  
  
  

projects simultaneously

• Experience with ITIL or other service delivery frameworks
• Knowledge of industry standards such as ISO 27001 and NIST
  
  
  

Cybersecurity Framework

• Ability to work independently and as part of a team in a fast-paced,
  
  
  

dynamic environment

Benefits

At NVISO, we care. We are committed to offering you a highly competitive remuneration package including financial and non-financial components:

• A training budget of 10,000 EUR plus 10 days paid time off rolling over two years;
• Working with and learning from the best people in the European cyber security "scene". We have several SANS Instructors working for us and we are also represented at popular hacking conferences (BlackHat, BruCON, OWASP, etc.). In addition, our employees can take advantage of prestigious continuing education opportunities (GSE, GXPN, CISSP, OSCP, etc.);
• A forward-thinking and agile company that supports you in the creation and implementation of new initiatives ;
• Unique team events (most recently e.g. Lisbon, Dubai, Malta);
• A sophisticated coaching concept starting on day 1;
• 30 days of vacation;
• Flexible working hours and home office options (Working Abroad Option);
• Cost absorption for the Klimaticket;
• Company bike leasing.
• The base salary range for this position is above the minimum salaries of the Kollektivvertrag: 54.000 EUR - 77.000 EUR p.a.
  
  
  

IF YOU’RE INTERESTED, PLEASE SEND US YOUR APPLICATION!

WE’RE LOOKING FORWARD TO MEETING YOU!