Lead SOC Analyst

Role Title: SOC L3 Team Lead

ECLARO: A quick Summary

ECLARO is an award-winning professional services firm headquartered in New York City and operating in the U.S., Canada, UK, Ireland, Australia and the Philippines. We are dedicated to a singular purpose: providing the Right People to meet every client’s needs and solve business challenges through strategic staffing, permanent placement, custom outsourcing & offshoring. Utilizing our proprietary TRINIT-E® Service Maturity Model, we help clients implement programs to promote innovation, automation and process improvement. 

Job Description:

•    Monitor team workloads and performance, ensuring resources are effectively allocated
•    Manage the shifts modifications in case of unexpected event, illness, etc..
•    Ensure the SLAs are respected
•    Ensure the analyst follow the defined playbooks and the escalation paths
•    Report to client on the quality of the service - KPIs
•    Provide mentorship, guidance, and training to SOC team members to enhance their skills and capabilities
•    Take ownership of most critical incidents and lead the incident response

Profile, Skills & Experience:

•    Strong capacity to understand the client expectations regarding client detection capabilities
•    Previous experience on a leading/managing position
•    Proficiency in understanding detection rules, signatures and patterns.
•    Experience with SIEM platforms, EDR solutions, and related security tools
•    Experience on Sentinel SIEM
•    Strong analytical, critical thinking, ability to formalize on demand reports and KPIs regarding the quality of the service
•    Effective communication skills for collaborating with cross-functional teams.