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Dynatrace

Senior Technical Support Engineer

Dynatrace
Austria · Full-time · Mid-Senior
Your role at Dynatrace

Your role:

  • Recognize and solve problems as reported by customers related to our SaaS and Managed products.
  • Interact with diverse customer technology ecosystems.
  • Work directly with customer application specialists to troubleshoot and resolve platform or product issues.
  • Be exposed to an entire range of cutting-edge technologies.
  • Work closely with our development and product management teams.
  • Attend training for new product features and technologies.
  • Exchange knowledge with other colleagues and suggest product improvements.
  • Weekend and holiday work once every 2 months with same weekly working time and additional salary compensation.

What Will Help You Succeed

  • Technical Degree (preferably in Computer Science) or relevant experience in IT.
  • Professional work experience in software development, software testing, or in customer services.
  • Ability to analyze code written in modern programming languages.
  • Experience with various operating systems (Linux, Windows) and computer networks.
  • Knowledge of cloud and host virtualization technologies.
  • Strong analytical thinking with a structured approach to problem solving.
  • Team player with proactive attitude.
  • Excellent English skills, both oral and written.
  • You will love this job if Troubleshooting is your passion.
  • You are fascinated by technical challenges, and you think creatively.
  • You love to learn new technologies.
  • You appreciate team spirit and enjoy an international environment.

Why you will love being a Dynatracer

  • Dynatrace is a leader in unified observability and security.
  • We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
  • Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
  • The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
  • Over 50% of the Fortune 100 companies are current customers of Dynatrace.

Compensation and Rewards

Due to legal reasons we are obliged to disclose the minimum salary for this position, which is € 56.500 per year based on full-time employment (38.5 h/week). We offer a higher salary in line with qualification and experience.
Please review the Dynatrace privacy policy here: https://www.dynatrace.com/company/trust-center/policies/recruitment-privacy-notice

Key Skills

Ranked by relevance

cloud virtualization linux saas aws ai
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Country Guide

Austria

High quality of life in Vienna

Posted
Jan 23, 2025
Type
Full-time
Level
Mid-Senior
Location
Innere Stadt
Company
Dynatrace

Industries

Software Development

Categories

Information Technology

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