Site Reliability Engineer

The Expertise We’re Looking For

• Bachelor’s degree or higher in a technology related field (e.g. Engineering, Computer Science.) required, master’s degree a plus.
• 8+ years of hands-on experience deploying and/or supporting highly distributed multi-tiered systems at scale.
• Hands-on experience with Public Cloud, preferably AWS or Azure.
• Hands-on experience with EKS, AKS OR Rancher Kubernetes Service container orchestration.
• Experience operating and implementing distributed & highly concurrent service-based architectures, including microservices, containerized services, and/or serverless architectures.
• Thought leadership and an ability to handle production incidents.

The Skills You Bring

• Hands-on Kubernetes skills and knowledge.
• Programming/development track record with a compiled/OOP-geared language like C# or Java and scripting/interpreted language experience like JavaScript/TypeScript or Python.
• Proven experience in maintaining scalability and resiliency of complex environment.
• Demonstrated ability to utilize modern monitoring tools (Datadog, Prometheus, Splunk, …)
• Experienced in Instrumentation with systems skills on building and operating, monitoring, logging, alerting services of distributed systems at scale.
• Understand, Implement and be accountable for the Production Services/SRE Capabilities across Digital Security. This includes a direct knowledge of the capabilities, usage & value, gaps and challenges.
• Technical & Operational leadership and be an escalation point of contact during major incidents or issues that are not resolved in the expected timeframes. Hands-on responsibility to actively lead Production bridges during major incidents working across the team and the Enterprise Infrastructure organization.
• Responsible for the execution and quality controls for the Fidelity Brokerage Business Unit Specific Post-Mortem reviews for the team including deep technical RCA, Observability & Automation reviews and act as the connection across Enterprise Infrastructure domains in the region.

The Value You Deliver

• Help define and execute a comprehensive reliability and observability strategy, ensuring that Fidelity’s systems are always available when our customers need them.
• Bring together technical, procedural, and financial data to reduce toil and increase efficiency.
• You will execute plans for technical standardization and process refinement within the engineering organization, especially for Site Reliability Engineers.
• Troubleshoot stack-wide engineering issues related to hardware, software, network, applications and cloud service providers.
• Coach peer SREs and development teams on how to build highly available systems.