Onsite support technician LUXEMBOURG

Company Description

Our mission atEverienceis to unleash the potential of digital technology to enable companies to focus on their value chain and increase their productivity and competitiveness.

We provide a tailor-made response to the needs of our customers to help them build an efficient working environment, adapted to the needs of users by deploying a wide range of expertise: consulting, desktop engineering, user support, knowledge management, business support, cybersecurity, cloud and infrastructure management, smart office, IT logistics

Everience operates in the Benelux and internationally and has 16 sites in Europe.

The quality of our services and the excellence of the technical expertise of our employees is our priority Everience is recruiting...

Does this information resonate with you? Then join us!

Job Description

We're looking for a onsite support technician with advanced English/french (excellent conversational skills) for our branch in Luxembourg.

After a period of induction, combining business and practical training, you will join one of our teams to respond to user requests. You will support users remotely using a variety of methods (telephone, email, chat, self-care).

Your main tasks will be as follows:

• Respond to tech inquiries via the help desk support software.
• Inform customers about IT products and services.
• Walk customers step-by-step through the problem-solving process.
• Help with troubleshooting hardware and software.
• Follow up with customers to ensure satisfactory service.
• Communicate customer feedback to the appropriate internal team members.
• Provided comprehensive support for Microsoft 365 applications and tools, assisting users with functionality.
  
  

Qualifications

• You will bring your expertise to bear on various technical environments such as Windows, Office, Outlook, etc.
• You will have at least 2 years' experience in a helpdesk technician role (alternating work experience will be taken into account).
• You are passionate about IT and problem solving.
• You have excellent communication and presentation skills.
• You have a strong sense of customer service.
• Your motivation and commitment are key to your success in this role.
• You have a good level of conversational English & french.
  
  

Additional Information

All our positions are open to people with disabilities