Senior Product Manager | Digital Platform @ING Bank

Discover ING Bank Romania

ING believes in a world where everyone has the right to grow and progress in their own way. We express this in our global tagline, “do your thing”. Perhaps more than in any other large company, we extend our belief in the power of autonomy to our own people. But there’s a catch. In return for great freedom, we expect people to do great things for our customers, our stakeholders, and ING at large.

To work here is to be surrounded by people who are energetic, ambitious, friendly, and respectful: talented specialists who take the responsibility and autonomy to make great things happen. We stay curious, thrive on change, and seek new and better ways to make it happen. Active in Romania for more than 30 years, ING Bank pioneered and challenged the local banking industry. Technology and innovation are at the core of what we do, making our products relevant for our customers’ lives and businesses.

ING Bank Romania is the only bank with an organic growth within the top 10 local banks by assets, without acquisitions of client portfolios or other banks. ING Bank Romania is an universal bank with more than 1.8 million customers from three business segments: individuals (retail), SME and Mid-Corporate companies and Wholesale Banking.

Join us!

Mission

As part of the team, you will help to create the ING Business experience of tomorrow. ING Business is the channel dedicated for all the entrepreneurs, available, secure, and relevant in our clients’ lives.

Your day to day

• Work in a multifunctional team (squad) and contribute to all team ceremonies (planning, goal refinement, daily status, retrospective, demonstration of functionalities developed in the sprints).
• Maintain and develop features for the Digital platform under the squad’s purpose and observe key objectives impacted by these features.
• Develop new products and services or processes associated with the products, in all stages of their life cycle, having as focus the customer experience.
• Together with the Marketing & Customer Experience team, use ING standards to explore customer issues / needs and validate solutions before deciding if and how to implement the feature / product.
• Contribute to business cases / analyses necessary to obtain the approvals of the product development initiatives. Submit new proposals and get management approval for implementation.
• Identify and evaluate the risks associated with product development proposals, propose, and implement actions to reduce the identified risks.
• Actively identify dependencies with other teams in ING, collaborate and communicate permanently with all areas affected by the product development initiative.
• Have an MVP mindset and structure all implementations with an iterative approach that brings value to the customer and minimizes the time to market.
• Define requirements for IT developments or non-IT actions respecting the standards regarding the availability and clarity of the necessary information (definition of ready) and the objectives to be implemented (definition of done).
• Learn about new technologies and adopt innovations to develop the Digital platform under the squad’s purpose.
• Collaborate with the responsible communication teams in ING to establish communications with the customer in all stages of customer interaction, as well as to launch the product and educate the customer to use the product.
• Collaborate with other departments to define, monitor, and evaluate the criteria for measuring customer satisfaction throughout its interaction with the product.
• Use customer feedback to propose and implement actions to improve the customer experience
• You are responsible for the processes associated with the products and for the SLAs aimed at the proper functioning of products and processes.
• Ensure that products, processes, and related documentation comply with internal / external regulations, risk policies and legal requirements.

What you bring to the team

• At least 3 years of experience in Digital Channels Management or Product Management
• Bachelor’s degree
• Proficiency in English
• Experience in requesting and testing IT Developments
• Proactivity and ability to work autonomously
• Great team player
• Strong communication and interpersonal skills
• Solid planning and organizing skills and ability to manage multiple stakeholders
• Flexibility to adapt quickly to changes and a positive and constructive mindset
• High sense of responsibility and accountability

What we offer

• Impactful work in a fun and collaborative environment
• Open-concept offices designed for both teamwork and relaxation.
• Corporate events and social gatherings
• Hybrid way of working with flexible working schedule and short week options
• Monthly budget on Benefit platform
• Extra annual leave days depending on the total length of working experience
• Growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms: ING Learning Centre, Udemy, Bookster, as well as through trainings and certifications
• Possibility to access Internal roles, International Short-Term Assignments or Long-Term Assignments
• Context to make an impact through Sustainability and Corporate Social Responsibility projects.

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