Programme and Project Services Manager

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

Job description:

Wholesale Transformation is responsible for world-class strategic transformation of Wholesale banking through smart execution. We act as strategic partners to business and create world class digital capabilities that enable HSBC Wholesale to digitize at scale and simplify the lives of our colleagues & customers.

We are a team of ~500 globally and over 200 in India, driving design, business change, product ownership, simplification and automation across Wholesale Value Streams (Client Onboarding and Servicing, Global Payment Solutions, Global Trade & Receivables Finance, Capital Markets, Sustainability, Platforms & Regulatory programmes).

The Wholesale Transformation, The Programme and Project Services Manager leads the Project Management Office of a Portfolio, this is a partnership role with the Senior Portfolio / Programme Manager in successfully delivering the portfolio / programme from definition to closure. This role will act as a source of guidance, provide governance and metrics to the global programmes and assisting the Programme Manager for making strategic decisions. This role is responsible for following the HSBC Change Framework, using standard project management methodologies and tools such as Clarity / JIRA / Confluence and working closely with their business colleagues.

What you’ll be doing:

• Demonstrates good knowledge of Transformation Programme/Project Management Framework, supporting the creation of detailed plans including key activities and milestones
• Supports the Portfolio / Programme in defining required scope, quality, cost and effort
• Understands the impact of change requests to scope, time, budget or effort and helps identifies the new requirements to deliver the project successfully
• Tracks progress against the plan, looking ahead and removing roadblocks to delivery. Ask questions when they do not understand, takes ownership of problems and escalates when needed (remaining calm, knowing when to escalate, escalates with possible solutions)
• Manages Risks and Issues through appropriate tracking and involving key members of the portfolio / programme /project team as appropriate
• Tracks and reports financial performance metrics and builds budget control to manage expenses
• Assists the Portfolio / Programme Manager with programme/project mobilization including activities such as on-boarding resources and setting up the Clarity plans
• Work with Portfolio / Programme Manager to provide project governance and compliance, identifying and raising issues when necessary, monitoring tollgates and budgets as well as maintaining programme/project change control
• Helps ensure the portfolio / programme/project team follows all quality assurance processes, Global Transformation Centre Frameworks and the use standard tools.
• Tracks, reviews and controls portfolio/ programme/project progress and performance at clearly defined points in the process ensuring the project is delivered on time, within budget; anticipating potential risks and issues, assisting with putting mitigating actions into place to prevent delivery stalling and escalating as appropriate
• Support the Programme / Project Manager with closure activities, including post project review and handover
• Demonstrates understanding of analytical tools and techniques to prepare and analyse management reports; identifying factors that are putting the portfolio / programme off track, monitor and share progress with stakeholders
• Develops communication and reporting strategy, coordinates between stakeholders for progress reviews, key decisions, documentation and approvals
• Proactively and effectively manages own time and workload, advocates to team the importance of project pace to achieve successful delivery
• Establishes and updates quality procedures, manages internal ad-hoc quality audits, reports quality variance and suggests corrective actions
• Define, implement, and champion use of all the standard PMO methodologies, artefacts and tools in a consistent manner, explaining the expected benefits resulting from their usage
• Keeps focus on the medium and long-term goals and the Group’s values particularly when under short term pressure
• Acts as a good team member and shows a positive collaborative attitude, promoting HSBC’s values and behaviours (e.g. taking time to help others, respects others ideas, wants to move forward)
• Maintains personal and professional development, increasing professional knowledge and skills experience
• Demonstrates self -awareness of own strengths and weaknesses, seeking feedback and taking responsibility for their own development
• Manages any PPM Analysts in the team to ensure they deliver quality work and meet the expectations of the programme

*Above list is not exhaustive & covers core responsibilities expected of the resource securing the role. Addl responsibilities may form part of the role depending on the project, programme or portfolio where the resource is assigned / on boarded.

You’re a great candidate if you have these:

A thorough understanding is required of core Portfolio PMO capabilities:

• HSBC Change Framework, Reporting & Insights, Group Tools such as Clarity / GPDM, Risk and Issue Management, Change Control Process & Global Governance Management
• Thorough understanding of Billing process, Cost Allocation Methodology, Cost recharges, Portfolio Order Book management & reporting (Investments + Benefits) including GPDM Hierarchy
• Portfolio Financial & Resource management: Relationship/Impact assessment between Business Finance ($) and HR (FTE)
• Key milestone (release planning + road maps) and their relationship to investment tollgates and benefits realization
• Thorough understanding of PMO processes, procedures, tools, and reporting standards:
• Experience in managing senior stakeholders required.

What you’ll get with us:

• Competitive salary
• Annual performance-based bonus
• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN)
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Flexible working hours
• Free parking

You'll achieve more when you join HSBC.

If your CV meets our criteria, you should expect the following steps in the recruitment process:

• Online behavioural test
• Telephone screen
• Job interviews with the hiring managers

In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: [email protected].