Application Support Engineer

Summary: Responsible in supporting, troubleshooting and fixing application errors that arise across a business.

Reports to: Senior Manager, PMO

Role and Responsibilities:

• Provide all levels of application support, handling change requests and project coordination.
• Analyze and troubleshoot application errors raised by business users.
• Establish the root causes of application errors and propose solution to Support Lead.
• Perform system bug fixing and testing under the supervision of System Analyst.
• Follow up on unresolved cases with end users/next level and ensure timely resolution.
• Report significant and recurring issues to support lead for future solution.
• Collect feedback to determine patterns and issues that can be resolved by building a knowledge base.
• Provide FAQs to end user to ease in troubleshooting.
• Able to stay back for critical issue support and during project implementation.
• Reports and documentation.
• Complete all other application support related duties as assigned.

Requirements:

• Diploma or higher in Information Management / Technology
• Minimum 3 years’ relevant experience in application system support, problem solving, troubleshooting and application development.
• Exceptional ability to identify application errors and root cause.
• Ability to develop and fix bugs in .Net, C#, Vue.js programming language.
• Strong communication skills in both verbal and written.
• Possess good working attitude and a fast learner.

Join our team and be part of an exciting journey towards personal and professional growth to make a real impact on global trade. If you are interested in the career opportunity, we invite you to apply today.

We regret that only shortlisted candidates will be contacted.

Attention to recruitment agencies:

X-Press Feeders/Eastaway operates with a preferred supplier list (PSL) for recruitment purposes. As such, we will not be considering or accepting unsolicited applications from non-PSL agencies for the role currently available. We kindly request that you refrain from submitting applications on behalf of your clients. Thank you for your understanding and cooperation.