Network Engineer, Tier 1

Accenture Southeast Asia

Singapore · Full-time · Entry

Support triage, troubleshooting, and repair of production networks across Data Center, Edge, IP Backbone, and Optical elements.

Follow defined procedures and utilize tools to collect data and resolve network issues within defined SLAs.

Engage with 3rd party vendors, OEMs, and field services to facilitate resolution.

Services include server repair, circuit repair, and network repair - facilitating fault identification, isolation, troubleshooting of physical/logical issues, issue resolution, and configuration updates by following existing procedures.

Escalate to Tier 2 and Operations Engineering leadership to resolve complex or high priority issues.

Identify opportunities to improve processes, tools, or automate tasks.

Basic networking skills.

Aptitude to troubleshoot basic network connectivity, diagnostics and configuration.

Aptitude to execute MOPs for network troubleshooting, triage, and repair

Understanding with network routing and switching technologies

Key Skills

Ranked by relevance

server

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