Senior UI Engineer

We are building the fastest, most powerful customer support platform for the next generation of B2B companies. Some of the world’s most forward-thinking companies, like Stytch, Sanity, and Fly.io, rely on Plain to consolidate all the channels where they speak with customers, collaborate with their teams, and speed up their workflow with our lightning-fast UI.

We’re looking for a Senior UI Engineer to join our team and help us define the next phase of support tooling.

What you'll do

Engineering at Plain is about much more than moving tickets from left to right, it’s owning and solving problems end to end - from coming up with product ideas and building APIs through to tweaking drop-shadows so they feel just right.

We are now looking for a senior or staff-level engineer with a front-end and design focus to join our team.

You will:

• Ship features to solve customer problems, end to end – with a focus on our app. You’ll talk to customers to validate ideas and scope features, lead the development of those features day to day, and work with Kate, our marketer, to make sure they’re adopted and loved.
• Work closely with Mitchell, our designer, to make sure that the user experience for every feature is top-notch – from copy to to UI details and polish.
• Evolve and improve our in-house UI library and building blocks to continuously make it easier and faster to provide high-quality experiences to our customers.
  
  

This is a great fit if you…

• Are driven by impact and working with wonderful, high-EQ people. You measure the quality of your work by the end-experience of users, not the abstractions or cleanliness of the code.
• Have worked on similar software before – modern, collaborative web applications with a high performance and quality bar – and are comfortable with React, design systems and modern application architectures.
• Are comfortable building full-stack. You don't have to be an expert in everything (no-one is) but you consider yourself an expert in some areas and a generalist in others.
• You are excited about iterating on interface design in code vs. building to a spec. You enjoy digging into UI details and solving the complex interaction and technical challenges that come with building a best-in-class modern application.
  
  

This won't be the right role if you…

• Are uncomfortable with ambiguity. You should be happy with a bit of chaos and adrenaline which comes from being in a fast moving product team where the path ahead isn't always clear.
• Aren't sure whether working in a remote setting is for you. We're remote first and foremost and would need you to be ok with that.
• Feel uncomfortable shipping a feature without explicit designs or clear specs.
• Find learning about new technologies a key motivation for coming to work. We invest in what makes us productive but will prefer the known option to the experimental and novel. Postgres is great.
• Expect all the perks of a big company. We’re a seed-stage startup and are competitive in what we offer at our stage, but it’s a different role and opportunity than working at an established tech company.
  
  

Note: We are an equal opportunity employer and remote-only company. At this time, we can only support hiring within Europe for this role.

Compensation Range: £75K - £110K