IT Support Engineer

Eleving Group has driven innovation in financial technology worldwide since its foundation in Latvia in 2012. Today, the group operates in 16 markets and 3 continents, encouraging financial inclusion and upward social mobility in underserved communities around the globe. With pan-Baltic headquarters and a governance structure in Luxembourg, the Group ensures efficient and transparent business management, powered at the operational level by over 2900 employees. Embark on a dynamic career journey with us in Latvia, and discover the countless opportunities our extensive global network offers.

We are looking for an IT Support Engineer to join our innovative team, where you will play a crucial role in supporting daily business operations related to IT infrastructure.

What will you do:

• End User Support: Provide support for Microsoft Windows workstations, Microsoft Office 365, Jira, and other applications.
• Application Management: Install and configure end-user applications, manage licenses, and oversee the cost approval process.
• Inventory Lifecycle Management: Order new equipment, handle warranty cases, and ensure sufficient stock levels.
• Telephony Equipment Management: Configure IP phones and provide support.
• Print Equipment Management: Configure printers and manage timely supply deliveries.
• Workplace Equipment Setup: Set up IT equipment for new workspaces.
• Information System Administration: Manage Active Directory, O365, and Azure AD.
• User and License Management: Manage information system users, access rights, licenses, and subscription services.
• SLA Tracking: Monitor service level agreements in Jira.

What will you need:

• Proficiency in Windows 10/11, Active Directory, and O365 administration.
• At least 1 year of experience in end user support.
• Strong English speaking and writing skills.
• Excellent problem-solving abilities.
• Understanding about computer networking
• Experience with inventory life cycle management and working with vendors
• Knowledge of JIRA (will be considered an advantage).
• Basic understanding of computer networking (will be considered an advantage).
• Experience in inventory lifecycle management and vendor relations (will be considered an advantage).

With us, you will:

GROW

· Experienced, diverse, and multicultural team

· Open feedback culture

· Learning & Development opportunities

WIN

· Direct and fast impact on outcomes with no bureaucracy

· Transparency on company results and goals

· Results-oriented bonus

· Celebrate victories

FEEL GOOD

· Salary from 1500 – 2000 Euros gross

· Health insurance from day one

· Working in a BREAM-certified office

· Paid parking at the office

· Annual Bonus

· Healthy work-life balance