Store Manager

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Key Accountabilities:

Manage the daily operation of the Vodafone Retail Store to provide a highly quality customer service experience.
Lead and coach the Retail Store staff to ensure they provide a positive retail experience to our valued customers, and to help them achieve their targets.
Manage and sell Vodafone products and services and take the opportunity to up-sell, where possible to meet sales targets and objectives.
Co-ordinate with sales Promotions for the planning and execution of product launches, special offers and announcements to ensure your store staff are prepared to handle enquiries.
Manage Inventory and cash flow, prepare daily reconciliation reports for management review and approval.
Monitor overall performance of your store against agreed sales targets and service standards. Ensure high level of staff engagement & Performance discussion throughout the year with effectively handle the churn and retention of customers.
Drive all special campaigns and programs run within the store to ensure maximum profitability from strategic product
Ensure that the shop is maintained at high standards to maximize TNPS and mystery shopping results.
Perform any additional project, task or activities assigned/delegated by the Line Manager.

Must have Educational technical / professional qualifications: Bachelor’s Degree in Business Sales or Administration equivalent

Knowledge and experience:

8 to 10 years of relevant experience of leading role in customer facing store management in telecommunication sector with computer literacy, Windows Operating Systems, and internet applications.
Flexible to work varied shifts within a 24x7 environment, including weekend & holiday work schedules

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Post Date

2025-01-27

Job Type

Employment type

Full-time