Co-op Student, Payments (PRESTO) - Customer Experience Strategy

Job Description

CO-OP Student, Payments (PRESTO) - Customer Experience Strategy

Employee Status: Contract

Bargaining Unit: Non-Union

Pay Range: $20.60 - $23.69 per hour. Your hourly rate will be based on the year of study at school.

Work Location: 20 Bay St. (HYBRID at least 2 days onsite including Tuesday; on manager request during testing/on-site observation this may rise to 5 days onsite)

Contract up to 4 months starting in May 2025

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster, and easier. Metrolinx is an agency of the Government of Ontario.

At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.

The Metrolinx Payments (PRESTO) Customer Experience Strategy team is looking for a CO-OP Student to assist with the testing of new initiatives to continuously improve the Customer Experience of the PRESTO fare payment system used by 11 transit agencies within the GTHA and Ottawa regions. You will report to the Senior Manager, PRESTO Customer Experience.

What will I be doing?

• Helping the CX team with hardware and software testing for new or improved products/services. This will include testing of accessibility requirements to ensure AODA compliance, such as testing web content for WCAG 2.0 Level AA conformance.
• Provide a variety of administrative and/or technical services to support the CX team which may include preparing and organizing documents.
• Assisting the CX team with background research.
• Some field work (e.g. PRESTO device observation studies) may be required.
  
  
  

What Skills and Qualifications Do I Need?

• Must be attending school full-time and returning to an academic institution.
• Must be at least 15 years of age before starting employment.
• Enrolled in program such as User Experience (UX) Design, Digital Front-end Development, Digital Accessibility or Inclusive Design (or similar) at a post-secondary institution.
• Interest in modern transit fare payment is a strong asset.
• A willingness to learn while being exposed to all aspects of the PRESTO transit fare payment system.
• Previous experience working within a business environment is preferred.
• Strong written, oral communication and interpersonal skills are required.
• Competence in software such as Microsoft Office.
• Excellent written and verbal communications skills.
  
  
  

Don’t Meet Every Requirement?

If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.

We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.

Accommodation

We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act so if you require accommodation during the hiring process, please let our Recruitment team know by contacting us at: 416-202-5601 or email [email protected] .

Application Process

All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.

Should it be determined that any background information provided be misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.