Customer Service - Contract support

Role description:

Daily Operational Tasks:

Customer Service

In cooperation with the Maintenance Planner (MP) continuous updating and maintenance of the "e helpdesk" and the FMP system and the annual maintenance program
Entering service request into the E-helpdesk and FMP together with work orders and invoices
Exploring the potential to increase cost efficiency, providing information to MP
Monitor work orders, prioritize tasks
As an active member of the Facility Management Group, ensuring optimal operations and customer satisfaction
Timely transfer of emergency tasks to the appropriate management level, if necessary
Ensure accuracy of work orders entered into FMP. Send documents, including schedules, work orders, material orders, and worksheets
Telephone connection with the fuel station network, suppliers, management monitoring daily tasks

Project administration

General support for the daily work of the project team
Under the direction of the project manager(s), performing the administrative subtasks of the current investment project
Work Order, Purchase Order management, cost monitoring, reporting
Management of project documents, filing of invoices
Other administrative tasks to support projects
Keeping contact with service providers and subcontractors related to projects

Other Tasks

Coordination:

Track work orders and deadlines FMP
Operating activities such as closing work orders, status, monitoring warranty periods, following mandatory reviews, reviewing downtime
Keeps FMP database up to date for stations/equipment.

Communication

Answers calls and informing the site operator about the status of the work until it is completed

Performance Management

Preparation of reports, analysis: overdue work, accident damages, complaints, customer satisfaction, etc.

Requirements:

Education:

Secondary school diploma (high school level).
Relevant experience in facilities management or project administration is an advantage

Experience:

Skills:

Technical Skills:

Personal Attributes:

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