AI Bots Developer

Sportserve forms part of a remarkable group of B2C sports betting and B2B sportsbook technology companies, focused on delivering first class sports betting experiences and casino products for our users worldwide. Along with Sportion, TechSpirit, Standard Focus and Sportelligent, we are the driving force behind the world renowned sports betting company and our flagship brand, Dafabet.

Since launching our global hiring initiative, we now employ over 2,000 people worldwide, offering exciting career paths in Technology, Trading, Operations and Media. We pride ourselves on having a diverse and international culture that embraces the global community and acts locally. We offer office based, hybrid and remote work on permanent and consultancy contracts all over the world, making us the true global employer of choice.

We are seeking a skilled AI Bots Developer to design, build, and optimize advanced conversational AI solutions using Dialogflow CX (DFCX). The ideal candidate will have expertise in NLP, machine learning, and backend integration to create high-performing chatbots and virtual assistants that drive user engagement and operational efficiency.

What you'll be getting up to:

AI Bot Development & Optimization

Design and develop conversational agents using Dialogflow CX, including intent/entity training, flow design, and multi-channel deployment (web, mobile, voice).
Implement context-aware dialog management, session handling, and dynamic response generation in DFCX.
Optimize bot performance through intent tuning, entity extraction, and fulfillment integration (webhooks, APIs).

NLP & Machine Learning Integration

Train and fine-tune NLP models (e.g., BERT, GPT-3.5/4) for intent classification, entity recognition, and sentiment analysis.
Build custom ML pipelines using frameworks like PyTorch, Hugging Face, or TensorFlow to enhance DFCX capabilities.
Experiment with advanced techniques like few-shot learning or LLM prompting for complex conversational scenarios.

Backend Integration & Automation

Integrate DFCX bots with backend systems (APIs, databases, CRM) using Python, FastAPI, or Node.js.
Develop serverless cloud functions (e.g., GCP, AWS Lambda) for real-time data retrieval and processing.
Troubleshoot and debug integration issues, ensuring seamless data flow between DFCX and external services.

Data-Driven Optimization

Analyze conversation logs with tools like BigQuery or Looker to identify bottlenecks (e.g., fallback rates, misclassified intents).
Implement A/B testing for dialog flows and response variations to improve user satisfaction (CSAT) and task completion rates.
Use CI/CD pipelines (GitHub Actions, Jenkins) to automate bot deployment and version control.

Collaboration & Support

Work with UX designers to refine chatbot interfaces and ensure natural user interactions.
Partner with QA engineers to build test suites for intent accuracy and flow validation.
Provide technical support for bot incidents, including rapid root-cause analysis and hotfix deployment.

Requirements:

Bachelor’s degree in Computer Science, AI, or related field (or equivalent experience).
2-4 years of hands-on experience in conversational AI development, with at least 1 year focused on Dialogflow CX.
Portfolio of deployed bots (GitHub, live demos) showcasing NLP/ML integration and DFCX expertise.

Core Technical Skills:

Dialogflow CX Mastery: Experience with flow design, session parameters, and advanced fulfillment in DFCX.
Programming: Proficiency in Python (Flask/FastAPI) for backend integration, and JavaScript/TypeScript for frontend UI (React/Angular).
NLP/ML Tools: Experience with spaCy, NLTK, Rasa for NLP pipelines; exposure to transformer models (e.g., Hugging Face LLM fine-tuning).
Cloud & DevOps: Experience deploying bots on GCP (Cloud Functions, Dialogflow ES/CX); knowledge of CI/CD (GitLab) and containerization (Docker).

Bonus Skills:

Experience with Voiceflow or Amazon Lex for omnichannel bot deployment.
Familiarity with LangChain or LlamaIndex for LLM-augmented conversational workflows.
Experience with telephony integrations (e.g., Twilio, Genesys) for voice bots.
We warmly invite applications in English.

Diversity & Inclusion at Sportserve

At Sportserve, we are deeply committed to fostering a diverse and inclusive workplace. We believe in building a team that reflects a wide array of backgrounds, skills, and perspectives. Embracing diversity not only enriches our work culture but also drives innovation and excellence. We are proud to be an equal opportunity employer, where everyone’s contribution is valued and respected.

If you’re a passionate about technology and looking to start your career in an international, forward-thinking Sports Betting company, we’d love to hear from you. Apply now to become part of our exciting journey!

AI Bots Developer

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