Business Analyst

Kensington delivers the world’s most personal travel experiences. We bring to life each client’s desire to travel in a way that’s tailored specifically for them, in the company of local private guides who ensure that they enjoy the authentic best of their destination. The result is a unique journey rich in memories that last a lifetime.

We achieve this because of our extraordinary people, experts with deep knowledge of their destinations. For over 120 countries worldwide, and across each of our brands – Tours, Cruises, Villas, Yachts, Jets, and Air – their expertise powers our steadfast promise: See the world, differently.

To learn more about Kensington, visit kensingtontours.com

Job Summary:

We are seeking a skilled Business Analyst to join our Operational Excellence team. The ideal candidate will be responsible for building and analyzing operational reports using tools such as Power BI, Twilio, and ServiceNow, analyzing data to provide insights on business operations, assisting in procedure and process development, and supporting various project management and ad-hoc operational tasks.

Key Responsibilities:

• Develop and maintain operational reports and dashboards using Power BI, Twilio, and ServiceNow.
• Analyze data to identify trends, patterns, and insights that support business decision-making.
• Assist in the development and optimization of procedures and processes to enhance operational efficiency.
• Support project management activities, including planning, execution, and monitoring of projects.
• Perform various ad-hoc operational tasks as needed to support the team and organization.

Qualifications:

• Bachelor's degree in Business Administration, Data Science, Statistics, Computer Science, or a related field.
• Proven experience as a Business Analyst or in a similar role.
• Proficiency in Power BI, Twilio, ServiceNow, and other relevant tools.
• Strong analytical and problem-solving abilities.
• Excellent communication and collaboration skills.
• Ability to manage multiple projects simultaneously and meet deadlines.
• Experience with process improvement methodologies such as Lean Six Sigma, or Kaizen.
• Strong understanding of business operations and industry-specific knowledge.
• Experience with change management processes and tools.
• Ability to manage and collaborate with stakeholders at various levels of the organization.

Preferred Qualifications:

• Experience with other data analysis tools such as SQL, Excel, Python, or R.
• Knowledge of data warehousing and ETL processes.
• Familiarity with machine learning techniques and algorithms.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.

We thank all candidates for their interest however only those selected for an interview will be contacted.