Software Engineer, Java - Help Experience

Squarespace's Help Experience team is looking for a Backend Software Engineer to join us in our Dublin office. You will work directly with Senior and Staff Engineers, Data Analysts, and the Customer Operations department to provide solutions to the complex challenges our Support Agents are facing using modern software engineering technologies and practices.

Our team's mission is to empower our customers' business growth through an integrated support platform, which combines personalized self-help guidance with one-on-one support. Our essential tools provide the assistance that our customers need to succeed, all while enhancing operational efficiency. These tools are used by our Customer Operations department of more than six hundred people, and handle hundreds of thousands of requests per day.

This is a hybrid role, based 3 days a week out of our office in Dublin, Ireland. The Help Experience team is geographically dispersed between Dublin and NYC, and you will report to the Engineering Team Manager based in our Dublin office.

What You Will Do

• Develop highly scalable Java backend services
• Solve high-volume, production-level challenges to ensure our systems are fast, efficient, and reliable.
• Collaborate with top engineers, designers, and product teams to create features that enhance user experience.
• Ensure the reliability, security, and scalability of critical systems that power global businesses.
  
  

Who You Are

• 3+ years of experience with Java
• Degree in Computer Science or related field, or equivalent experience
• Experience with large-scale, production software systems
• Experience with API Integration
  
  

Benefits & Perks

• Health insurance with 100% covered premiums for you and your dependent children
• Fertility and adoption benefits
• Headspace mindfulness app subscription
• Retirement benefits with employer match
• Flexible paid time off
• Up to 20 weeks of paid family leave
• Equity plan for all employees
• Commuter benefit in the form of reduced tax
• Education reimbursement
• Employee donation match to community organizations
• 6 Global Employee Resource Groups (ERGs)
• Free lunch and snacks
• Close proximity to cultural landmarks such as Dublin Castle and St. Patrick's Cathedral
  
  

About Squarespace

Squarespace (NYSE: SQSP) is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity, creating and managing social media presence with Bio Sites and Unfold, and hospitality business management via Tock. Our team of more than 1,700 is headquartered in bustling New York City, with offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit www.squarespace.com/about/careers.

Our Commitment

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customer base, but we also strive for the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

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