Infrastructure Team Manager

Team Leadership

• Lead, mentor, and motivate a team of infrastructure, DevOps and DBA engineers, providing guidance and support to ensure high performance and professional growth.
• Foster a collaborative and inclusive team culture that encourages knowledge sharing, innovation, and continuous improvement.
• Conduct regular performance evaluations, set clear objectives, and provide constructive feedback to team members.

Infrastructure Implementation and Maintenance

• Oversee the design, implementation, and maintenance of infrastructure solutions, including networks, servers, storage systems, and cloud environments.
• Ensure that infrastructure configurations adhere to security best practices and compliance requirements.
• Implement monitoring and alerting systems to proactively identify and resolve infrastructure issues.

Collaboration and Communication

• Collaborate with cross-functional teams, including IT operations, security, and development teams, to address infrastructure-related requirements and challenges.
• Communicate effectively with stakeholders, providing regular updates on project status, infrastructure performance, and upcoming initiatives

Infrastructure Planning and Strategy

• Collaborate with stakeholders to understand project requirements and develop infrastructure strategies aligned with customer requirements.
• Evaluate emerging technologies and trends to identify opportunities for improving infrastructure efficiency, scalability, and resilience.
• Develop and maintain a roadmap for infrastructure projects, prioritizing initiatives based on business needs and resource availability.

• Able to work in a fast paced & dynamic environment, handling complex incidents with professionalism.
• Conscious about service quality, with an appropriate sense of urgency in fulfilling customer requirements.
• Possess strong troubleshooting skills and techniques.

• Proven experience 8-10 in infrastructure management, including hands-on experience with networking, server administration, cloud platforms, storage systems and database.
• Strong leadership and team management skills, with the ability to inspire and motivate team members to achieve common goals.

• Good knowledge and practical experience in ITIL framework.
• Excellent time management, decision making, prioritization and organization skills.
• Proven ability to mentor and influence others.
• Experience contributing to business process improvement.
• Strong organizational skills with ability to handle various tasks; attention to detail.
• Must be able to work well with others as part of a team.
• Strong verbal/written communication skills.

• Strong understanding of infrastructure technologies, including servers, network, storage and virtualization technologies. 
• Good knowledge in different OS like Windows, Windows server and Linux (RedHat, Oracle).
• Hands on skills in Linux scripting and window administration (Active Directory, GPO).
• Able to configure Network Devices/Appliances and do network connectivity troubleshooting.
• Proficient in using Vmware VSphere, Microsoft Hyper-V.
• Proficient of VEEAM Backup and Replication.
• Proficient in configuring of SAN Storage.
• Strong experience in Scripting (Perl, Bash, Power Shell, Python.).
• Experience in installation and configuration of system monitoring tools such as Nagios, Prometheus and Grafana will be a plus.
• Strong in network domains (TCP/IP, HTTP) and security (TLS, WSS, PKI) is preferred.
• Produce documents related to installation, testing or operational and administration.
• Provide training to customer and handover system to maintenance support team.
• Experience with Ansible/YAML and configuration management tool (SVN, JIRA) will be an added advantage.
• Strong analytical and problem-solving skill, with the ability to identify and resolve complex infrastructure issue. 
• Excellent communication and interpersonal skill, with the ability to work effectively in a team environment.