Insurance Product Manager - Global Payment

Responsibilities

About ByteDance

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us

Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve. Join us.

About

The Global Payment team of Bytedance provides payment solutions - including payment acquisitions, disbursements, transaction monitoring, payment method management, foreign exchange conversion, accounting, reconciliations, and so on to ensure that our users have a smooth and secure payment experience on ByteDance platforms including TikTok.

Job Responsibilities

• Product Strategy & Roadmap: Design and develop insurance products from concept to launch, enable Insurance Sales & Claim in TikTok shop e-commerce platform, focusing on enhancing user/sellers experience, conversion rates, and revenue growth.
• Market Research & Competitive Analysis: Conduct in-depth market research to understand consumer behavior, industry trends, and competitor strategies, using insights to inform product development.
• Feature Development: Define, prioritize, and manage the development of platform features, such as promotion capability, product recommendations, flexible pricing and checkout processes.
• Data-Driven Insights: Use data analytics to monitor product performance, identify opportunities for optimization, and drive decision-making. Define and track key performance indicators (KPIs) to measure success.
• User Experience Optimization: Collaborate with UX/UI designers to create seamless, engaging, and intuitive shopping experiences that address user pain points and drive customer retention.
• Cross-functional Collaboration: Work closely with teams across the organization, including technology, operations, and customer service, to ensure seamless product delivery and customer experience.
  
  

Qualifications

Minimum Qualification:

• Analytical Skills: Strong analytical and problem-solving skills, with experience in using data to drive decisions. Proficiency in using tools like G Analytics, Mixpanel, or similar.
• Customer-Centric Mindset: A deep understanding of e-commerce user behavior and a passion for creating solutions that delight customers.
• Experience with end-to-end product management processes, including idea generation, roadmap development, feature prioritization, and launch.
• Good understanding of Ecommerce and insurance industries.
• Strong research, critical thinking, problem-solving skills, analytical skills, communication skills, self-driven, and quick-learner
• Comfortable working in a fast-paced, dynamic environment with competing priorities and tight deadlines.
  
  

Preferred Qualification

• Bachelor's Degree or higher in a quantitative discipline such as Business, Insurance, Finance, or a related field. Advanced degrees or insurance certifications are a plus.
• 3+ years of experience in product management, specifically within an e-commerce industry, or insurance product management or a related role. Experience with large-scale e-commerce platforms or marketplaces is preferred.
  
  

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.