Datacenter Technician

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries. We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.

• A PROUD HISTORY OF OVER 75 YEARS
• FY22 REVENUE 10.4 BN USD
• WE’RE PRESENT IN 66 COUNTRIES
• OVER 1,400 ACTIVE GLOBAL CLIENTS

Minimum Qualifications-

• Bachelor’s degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training

• Minimum 3 years of demonstrable ‘hands-on’ IT work experience supporting and resolving diverse PC desktop software and hardware issues.

• Must be willing to travel.

• Must be willing to work varying shifts (Day, Night, or weekends)

Skills, Experience, Licenses, & Certifications

o Familiarity with workflow and ITSM tools and ticketing systems

o Excellent customer service skills with the ability to interface at all levels of the organization.

o Excellent verbal and written communication skills

o Ability to work independently and perform in a collaborative, team-based environment.

oData Center engineering candidates will need one or more of the following.

o Monitor and manage physical data center access, including escorting personnel within the facility.

o Review system messages, inspect equipment, and report issues to ensure hardware functionality and minimize downtime.

o Forecast resource requirements and coordinate with teams to scale data center operations based on evolving needs.

o Conduct and support audits for compliance (e.g., FM Global, PCI/PII, security protocols) and ensure adherence to industry standards.

o Coordinate with external vendors and service providers for equipment maintenance and upgrades, ensuring timely resolution of any vendor-related issues.

o Troubleshoot and respond to critical failures and emergencies, addressing hardware, network, or software issues and escalating when necessary.

o Develop and execute disaster recovery and backup plans to protect data and ensure business continuity during emergencies

o Maintain documentation of equipment, incidents, and maintenance activities, keeping records up to date for audit and troubleshooting purposes.

o Monitor power distribution and cooling systems to maintain optimal environmental conditions, ensuring energy efficiency and system reliability

o Prepare assets for disposal or relocation as needed, following established processes for decommissioning hardware.

o Create and assist with incident tickets, providing technical support and problem resolution in coordination with other IT teams.

o Familiarity with installing, configuring, and integrating new hardware, including firmware and patch updates, ensuring smooth deployment with minimal disruptions.

o Familiarity with network equipment, including routers, switches, and firewalls, ensuring reliable connectivity

Language, Communication Skills, & Physical Abilities

o Ability to effectively communicate verbally and written with all organizational levels.

o Physical ability necessary to perform the position’s essential functions safely and successfully, with or without any legally required reasonable accommodations that do not pose an undue hardship. Must be able to lift 35lbs

“Expected annual pay for this role ranges from [$70,000] to [$80,000]. Based on the position, the role is also eligible for Wipro’s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.”

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law. Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group.