Network Support Engineer/desktop support freelance specialist

We are looking for an IT & Network Support Engineer/Technician to support tasks in your area. Would you be interested in contractual tasks? you will be paid either on an hourly or daily/half-day basis.

Tickets will be dispatched with respect to your area & you may support them as per your availability (weekdays).

Tasks will be L1 & L2 IT/Networking related like desktop support, Server/Rack part (Hard disk drives, etc.) hardware installation & replacement. Provide on-site assistance (console access Router/Switch/Firewall etc.) to remote support.

Base Skill Set:

(a) Expertise in System Desktop Administration, Customer Service, Incident/Change/Release management and Support various third-party applications on Windows Platforms.

(b) Worked on several technical, various Application support projects across diverse clients and companies.

(c) Professionally trained & certified in IT Infrastructure Library & Windows Server Administration and also has a sharp focus on utilizing the programming techniques for various initiative activities.

(j) Basic understanding of DHCP, DNS,IP addressing, fixing wireless Lan, Ethernet desktop configuration issues and subnetting.

Duties & Responsibilities:

• Technical troubleshooting and hands-on experience with different OS such as iOS, Android, Windows, Blackberry devices.
• Analyzing and investigating skills, with a structured approach to problem solving.
• Assisting end users via telephone, e-mail, with a wide range of questions, problems and requests with their needs.
• Monitoring and tracking incidents and trouble calls in ticketing system in support of the incident and problem management process:recognizing high priority tickets and taking action within the expected response time.

Industry

• IT Services and IT Consulting

Employment Type

• Contract