UX Product Designer

The role

We are seeking a passionate and skilled Product Designer to join our central team focused on internal tools and governance, as well as contributing to aspects of the customer experience. This role offers a unique opportunity to shape tools and processes that empower our teams while delivering value to our customers. You'll have a direct impact on enhancing workflows, ensuring governance standards, and improving the overall experience of our internal and external platforms.

Key Responsibilities:

• Design and improve internal tools, focusing on user needs and business goals.
• Collaborate with cross-functional teams, including developers, product owners, and stakeholders.
• Conduct user research to understand the needs and pain points of internal teams and end-users, translating insights into actionable design decisions.
• Develop and maintain scalable design systems.
• Prototype and iterate on designs, using feedback to refine and optimise the user experience.
• Balance business requirements with usability, ensuring compliance without compromising on user-centric design.
• Contribute to the design of select customer-facing experiences, ensuring alignment with Kindred Group's brand and values.
  
  
  

Compliance & Training

• Ensure that you adhere to the Governance, Risk & Compliance (GRC) obligations for your role.
• Identify and raise any non-compliance incidents promptly to your line manager.
• Challenge processes, policies and projects that will negatively impact compliance within the Group.
• Complete all mandatory compliance training assigned to you.
• Reach out to the Compliance Teams if unsure of any of your compliance obligations or the requirements are unclear.
  
  
  

What we are looking for:

• 2-3 years of experience as a Product Designer, ideally with exposure to both internal tools and customer-facing applications.
• Strong portfolio showcasing user-centred design, problem-solving skills, and design system contributions.
• Experience in user research, usability testing, and using insights to inform design solutions.
• Proficiency in design tools like Figma or similar.
• Excellent collaboration and communication skills, with the ability to work effectively in cross-functional teams.
• A proactive mindset, with a passion for optimising processes and creating meaningful experiences.
  
  
  

All applicants are required to include a portfolio with CV.