Information System Engineer

Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

At Siemens Healthineers, we offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally.

Our Global Team

We are a team of more than 72,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

Our Culture

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

The Technial IT Operation Professinal monitors all events that occur in the enterprise IT environment to allow normal operations and to detect and escalate exception conditions.

Position Summary

• Responsible for the implementation and operational support of all aspects of the client infrastructure and systems in Turkey and Romania
• Working within the international team helping and solving technical issues in Varian’s international sites. Interacts with both technical and non-technical personnel, monitors and enforces SLA’s and follows problems to resolution.
• Contributes to the development of Varian IT by participating in international projects.
  
  

Major Responsibilities

• Working within a global team to support end users and client devices domestically in Turkey and internationally.
• Perform day-to-day hands-on administration, troubleshooting, and incident resolution duties.
• Manage ServiceNow incident and request workflows by taking ownership, prioritizing incoming work, and delivering services meeting defined Service Level Agreement (SLA) timelines.
• Resolve and respond to questions received via telephone, email or other collaboration methods meeting defined SLA’s
• Keep IT Infrastructure up-to-date.
• Be able to diagnose, analyze and solve complex problems and demonstrate excellent troubleshooting skills.
• Contribute to assigned projects. Attend conference calls and meetings with project team members from around the world, and carry out assigned project tasks according to the project schedule.
• Occasional domestic or international travel required
• Microsoft Windows Server Administration (3rd level)
• Maintaining relationships with third-party providers and monitoring Service Level Agreements
• Maintain up-to-date documentation
• Applies all QA Procedures as assigned
• Maintain password, data, and system security according to IT security processes and standards
• Assist and support the client services team in other areas as requested by the line manager
  
  

Education / Experience

• University degree in computer science or equivalent desirable
• Minimum 4 years experience as a System Administrator or System Engineer
• Either MCP, MCSA, or MCITP Server Administrator desirable or equivalent experience.
  
  

Knowledge

• Operating systems (Windows 10, 2008 R2, 2012/2019 Server)
• Microsoft O365 and other front-office IT technologies including antivirus and other security tools
• Basic network troubleshooting (VPN, DNS, DHCP, LAN, Wifi, Firewall and WAN concepts)
• Office IT equipment including printer, video, alarm systems
• Server room equipment including rack, UPS, and backup systems
• ITIL knowledge
  
  

Customers

• Sound understanding of customers and their requirements
  
  

Business Procedures

• Sound understanding and application of VMS business procedures
  
  

Health & Safety

• Constant training to gain and maintain sound knowledge and systematically apply national laws and VMS regulations on health & safety in the workplace environment.
  
  

Skills

• Fluency in Turkish and English, written and spoken
• Must be highly motivated and have a positive attitude.
• Excellent listening and customer service skills
• Excellent communication, interpersonal and organizational skills
• Must be a team player.
• Must be mature and tactful.
• Readiness to continuously learn.
• Must be able to acquire knowledge and search for solutions independently.
• Understanding of commercial terms
  
  

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.

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As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.