Linux/Windows Technical Support Engineer

Position Overview

Technical Support Engineer delivers premier world-class support for Plesk, performs a variety of tasks to improve the customer experience by analyzing both customer systems and support requests to identify opportunities for improvement of our software, as well as assisting in the resolution, guidance, and diagnosis of reported issues.

• We thrive on excellence, innovation, collaboration, and efficiency as a team.
• We enjoy what we do, understand our customers, and build a state-of-the-art platform that clients love and need.
• Expect interesting tasks and full integration from day one.
• Look forward to an intensive induction and training phase.
• Work with a cool team and enjoy an open-door policy on all levels.
• Work in a global, entrepreneurial working environment with a strong team spirit.
  
  

This will be a full-time, remote, contract-based job.

Responsibilities

• As a support engineer at WebPros, you will work with the latest server technologies.
• Support our clients around the world to use WebPros products most effectively
• Answer customer requests, investigate the reported issue, provide causes and resolutions, fix errors, or help customers to solve them.
• You expand our Knowledge Content Standard by writing articles about everyday problems and how to solve them.
• Work with WebPros experts inside and outside the company to make our products even better.
• Your expertise in hosting, virtualization and related technologies will continue to improve.
  
  

Qualifications

• You are interested in becoming an expert in the field of web and hosting.
• Have experience in system administration of Linux and Windows servers, as a DevOps or in a similar profession.
• Expert background in Web Server (Apache, nginx), Mail, FTP, DNS, SQL, network under Windows and Linux.
• Understanding of networking and virtualization is an advantage
• You are a structured and precise person with a high level of (self-) motivation and a hands-on mentality.
• Open-minded and communicative, enjoy working in international teams and have a passion for what you do.
• You speak English fluently, and any other language is an advantage.
  
  

Position Details

This is a remote full-time contract-based position.

Location: Brazil, Argentina, Mexico Remote

Working hours: 11am-8pm EST

Schedule: Tuesday-Saturday or Sunday-Thursday (fixed, no floating shifts)

About WebPros

With over 20 years of experience serving the worldwide developer market to build leading web infrastructures, our team across multiple brands is passionate about the work that we do. We care about our international community, and about creating solutions that make their lives easier. We are powered by curiosity and a need for better.

Though we speak multiple languages, our diverse teams connect and collaborate every day. Ultimately, we champion inclusivity, teamwork, and innovation in all WebPros brands, so bring on the next challenge!

Who Should Apply

However you identify or whatever your path to us, please apply if you see a position that makes your heart sing. Come join WebPros and help us build a company where you’re making a difference to the future of technology.

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. WebPros is a place where everyone can grow. So, however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to work every day.

WebPros is committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.