Technical Support Engineer

Our mission is to help people integrate technology into everyday life and to enable innovation through technology. We offer software development and infrastructure solutions, with advanced competences in Blockchain, Artificial Intelligence and Machine Learning. All our offices (in Western Europe or nearshore, in CEE) are located within the boundaries of the European Union. We believe working in close cooperation with our clients and employees is the key to success; this means we offer people the best working environment in order to achieve the best results. We love entrepreneurial spirits and encourage people around us to be proactive and make the best decisions not only for business, but for their own personal development. Our nearshore Romanian offices are in Bucharest (Victoriei Square) and Iasi (Soseaua Nationala) and, with over 6000 team members at group level, we make sure we are always close to our customers.

What you will do:

• Provide 1st line remote support for Google Workspace, Slack, and Microsoft Azure AD / Office 365, assisting with basic user issues and troubleshooting.
• Manage incoming helpdesk tickets, resolve common problems (e.g., password resets, basic app issues), and escalate more complex issues to internal IT team members.
• Liaise with internal IT staff to ensure efficient resolution of escalated issues, acting as a bridge between users and the technical team.
• Take part in weekly IT Helpdesk calls to provide updates on tickets, share knowledge, and collaborate on improving support processes.
• Maintain clear and professional communication with users, ensuring timely follow-up and resolution of issues.

Requirements & technologies:

• 1-2 years of experience in a 1st line IT support or helpdesk role, preferably in a remote or hybrid environment.
• Strong knowledge of Google Workspace, Slack, and Microsoft Azure AD / Office 365.
• Ability to troubleshoot basic issues and escalate complex problems to internal IT experts.
• Familiarity with ticket-based support systems and managing workflows in a fast-paced environment.

Once on board we offer various programs and benefits:

• 22 Annual Vacation and 3 bonus days (that are not carried over the next year and do not require a medical certificate).
• 13th salary bonus at the end of the year.
• Floating days (free days for the public holiday that falls in weekend).
• Monthly budget of 690 RON gross and choose to invest in: meal tickets, private pension and insurance packages, holidays packages, gifts, cultural and entertainment activities, alongside exclusive offers from + 2000 providers.
• Private health insurance package for services covering prevention,diagnosis, and treatment.
• You can access an operational car leasing contract by supporting a fixed monthly installment which covers all operating costs of a car and other additional services (insurance, maintenance, repairs, and administrative cost).
• We do everything we can to help our employees grow and use their strengths through a facilitated personal development plan (Training Budget, Certificationsin line with well-known vendors).