Technical Support Engineer

Company Description

We are Software Mind, an awesome team of engineers who are ready to ramp up any top-notch company’s projects! Our aim? To always be one step ahead. Become part of a multicultural company in constant growth with an excellent work environment certified by Great Place To Work!

Job Description

Project - the aim you'll have

We are seeking a Technical Support Engineer to join a mission-driven, fast-growing language technology company focused on defining and developing the next generation of interpretation technology solutions. Being at the forefront of this ground-breaking technology enables us to connect people across the globe and break down communication barriers. We are intentional about creating the definitive and globally recognized interpretation technology platform and marketplace on the planet. We offer products and tools for interpreter management, video remote Interpretation (VRI) and over-the-phone interpretation (OPI) delivery, interpreter scheduling, simultaneous interpretation, multilingual events, and monthly subscriptions for on-demand interpretation.

If you enjoy working with cutting-edge technologies in a fast-paced environment this opportunity is for you!

Qualifications

Expectations - the experience you need

• 3+ years of application/software technical support experience.
• 2+ years of SaaS solutions experience.
• Experience in troubleshooting, replicating, and testing solutions.
• Positive, solutions-oriented mindset.
• Demonstrated ability to solve complex problems and critical thinking skills.
• Customer service oriented.
• Strong written, verbal, and troubleshooting skills.
  
  

What You Will Do

• Reproduce customer issues and experience testing for different outcomes.
• Work and inbound email support queue (Zendesk)
• Liaise between sales, customer success, language access (you’ll learn what that means), and customers to address concerns and advocate internally.
• Troubleshoot various hardware and software setups.
• Seek understanding and share what you learn with other members of the team and company.
  
  

Our Benefits

• Educational resources
• Flexible schedule and Work From Anywhere
• Referral Program
• Supportive and chill atmosphere
  
  

Position at: Software Mind Latam