Senior Principal UX Engineer

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

About The Role

At UnitedHealth Group and Optum, we want to make healthcare work better for everyone. This depends on hiring the best and brightest. With a thriving ecosystem of investment and innovation, our business in Ireland is constantly growing to support the healthcare needs of the future.Our teams are at the forefront of building and adapting the latest technologies to propel healthcare forward in a way that better serves everyone. With our hands at work across all aspects of health, we use the most advanced development tools, AI, data science and innovative approaches to make the healthcare system work better for everyone.

Todays' RCM is inherently complex due to opaque and payer-specific adjudication rules, incurring significant waste and inefficiency. Optum Insight is committed to delivering new technology and processes to improve the Revenue Cycle Management (RCM) workflow using advances in Gen AI and other state-of-the-art technology that would ultimately benefit all stakeholders involved in the healthcare ecosystem — payers, providers, and patients.

As a Senior Principal Designer, you will be the glue that enables better design through innovation, working on high impact consumer moments and solving the most complex and compelling problems in the healthcare space. You will design with and for our members and consumers, learn from and improve our community of practice and have a direct impact on health outcomes at the biggest scale in the world.

Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Dublin or Letterkenny and telecommuting from a home-based office in a hybrid work model.

Primary Responsibilities

• Participating in translating complex ideas into understandable concepts that evolve and enhance the product experience
• Collaborate with technology, product, operations, and business teams to uncover customer and business pain points, gaps and opportunities needs - then translating them into experience
• Make and guide effective decisions, explaining clearly how the decision has been reached
• Advocate for the customer through collaborative design activities to influence others and build consensus through activities including, design research, service blueprinting, collaborative work session design and facilitation, rapid prototyping, and frame working to strategically define experiences across touchpoints
• Facilitate design workshops to build alignment between cross functional teams
• Proactively seek out strategic partnerships across organizations at every level, build solid relationships with product, technology and other key stakeholders
• Lead prioritization of consumer centric enhancements grounded in research and analysis
• Partner with researchers to understand customer needs and define opportunities using various research methodologies
• Design cross channel experiences to identify opportunities and solutions for improvement and experimentation
• Excellent presentation, storytelling, and facilitation skills
• Ability to accelerate team efficiency and effectiveness by introducing & improving systems and workflows
• Lead, manage, delegate work to a small team of designers
  
  

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• Proven experience in service design, design strategy, innovation, future state design, human-centered design, or design thinking tools and methods
• Proven experience working with cross functional stakeholders including technology, product, operations, business, analytics, Voice of the customer, etc.
• Familiarity with / exposure to design, prototyping, and collaborations tools, such as Figma, FigJam, Miro, Adobe Photoshop, Adobe Illustrator, Axure RP
• Experience crafting a project vision, concepting, ideation and iterative prototyping
• Experience presenting to and managing stakeholders
• Demonstrated readiness to lead a team of 2-3 designers
  
  

Preferred Qualifications

• Mentor and lead other designers
• Excellent communication and presentation skills, including exceptional listening and consultative capabilities and writing skills
• Solid influencing skills across teams, engage stakeholders, facilitate conversations to understand change readiness, manage differences and create buy-in
• Systems thinking and the ability to break down complex initiatives into easily digestible and actionable steps
  
  

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

All telecommuters will be required to adhere to the UnitedHealth Group’s Telecommuter Policy.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2024 Optum Services (Ireland) Limited. All rights reserved.

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