Costumer Support and KYC

📢 Our mission? Ivy Partners is a Swiss consulting firm helping companies evolve in their strategic, technological, and organizational challenges.

Our objective today is to offer our team members a career that positively contributes to their development and well-being, by enhancing their skills and offering real prospects for advancement.

👩‍💻🧑‍💻 As a Customer Support and KYC Specialist at Ivy Partners, your duties will include:

- Onboarding new clients and businesses with a friendly and professional approach.

- Providing courteous first and partial second-level support to our clients, ensuring their needs are met.

- Managing and verifying clients’ KYC/AML documentation, contributing to a secure financial environment.

- Representing the company on the web and social media, maintaining our positive image and branding.

- Collaborating on internal projects to streamline and enhance our support and onboarding processes.

- Sharing client feedback with the product team to help improve our services.

- Contributing to our marketing campaigns.

- Growing your career with us, with opportunities to take on greater leadership and responsibilities.

🏅 About you!

- You excel at communication and understand the value of empathy in user interactions.

- You’re fluent in English and either French or German.

- You’re a multitasker who can set priorities and manage time effectively.

- You're detail-oriented, organized, and can work both independently and as part of a team.

- You're familiar with cryptocurrencies and blockchain – or eager to learn!

- You hold a minimum of a CFC or equivalent qualification.

- You’re eligible to work in Switzerland.

🤝 IVY is also about:

Kindness | Caring for our employees, we ensure a favorable environment where everyone is valued and offered training and career advancement opportunities in Switzerland or internationally.

Trust | Working with us means developing a partnership based on trust, professionalism, and transparency at every moment.

Innovation | We guarantee effective digital transformation thanks to technological innovation combined with creativity.

Responsibility | The collective is at the core of everything we undertake, and we take this responsibility seriously by doing everything to have a positive impact.